R6 Local Mailbox replication issue -- not pulling mail
Posted on 2005-04-13
I'm on R5 of Notes, but help support a number of coworkers who have migrated to R6.
My company requires that we use local replicas of our mail databases to ease the server load. One of my coworkers on R6 apparently had her system set up to be using the server replica instead of her local, and got a nasty-gram from the admins telling her to get it right. She went through the steps they told her to go through, and ended up "on" her local replica. It sends mail fine, but it doesn't seem to be receiving mail in the replications.
Now, I've walked her through the settings in her location document (as far as how they match those in R5), and that seems to be OK. But apparently her replicator page is substantially different from how it is in R5, so it's difficult for me to know just what to fiddle with.
This is complicated by the fact that we are both remote employees, me in one state, she in another, neither of us at the main office. So not only can I not see her setup directly, I can't go fiddle on another R6 user's workstation to figure out what the problem is. And, she can't get one of the local IT to walk by and fix it directly. Instead, she has to rely on me or has to call the help desk on the other side of the planet and get answers of questionable correctness. (Our experiences with our help desk have been somewhat sketchy, which is why people usually come to me with their questions, and why I post here instead.)
In R5, from the replicator tab, I can right-click on the database, select options, and see two check boxes that tell Notes to pull and push documents, respectively. When she right-clicks and selects options, she gets a notably more complicated window.
Can anyone direct me to some setting I can suggest she check/change to have her local mailbox pull new mail when replicating?