Changes to documents not saving (Win2k domain, Office 2003)
Posted on 2005-04-13
Hi, one of the networks I support has users that are reporting that when they go to save changes they make to documents the changes are not being saved. This is happening at random times and when using different Microsoft Office (2003) applications (mainly excel).
I thought it might be due to network failures and then subsequent re-connections with the workstations synchronising an older version of the documents and so have turned ‘offline files’ off on all the workstations. I have also explored the possibility that this may be due to users not saving files in the correct place but today the MD called and it happened to him (and he’s quite computer literate) so I do have to face up to the fact that this is actually happening.
There is a backup run that synchronises the contents of the server to a USB hard drive which runs nightly but this is set to copy the contents of the server to the backup drive and not vice versa.
Could anyone shed any light on what’s going on or assist in helping me to diagnose the problem.
(Windows 2000 server, domain controller, all clients Win XP SP2, group policy distributes Office 2003 to each user if not installed on workstation).