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Two viruses I just CAN'T get rid of!

Posted on 2005-04-13
Medium Priority
Last Modified: 2013-12-04
Hello everyone!

My computer has been acting up!  Anytime I click on a link in almost any program, it freezes that program for about 20-30 seconds, then either delivers the page, or simply resumes.  It also has stopped me from accessing Windows Update, and Search for Files on my PC, and even My Computer.

I am a Windows XP Pro user - I have Sygate Personal Firewall running, as well as the Microsoft firewall now integrated into Windows XP.  I also have Norton AntiVirus always running and auto updating.  Yet I have managed to contract some viruses.  I actually had found that I contracted TEN viruses, but was able to delete eight of them.  I was able to do this by using housecall.trendmircro.com.

The two that I can not get rid of are named the following according to trendmicro:

Both of these exist in files that are constantly being accessed, so nothing I have tried has resulted in success.  They are located in:

Things are BETTER now, but I need to see if anyone out there can help me get rid of these two.  I was able to log in under safe mode and get rid of the req.dat file, but upon restarting it reappeared.  I normally consider myself pretty security savvy - but I am beginning to second guess THAT.

Any help is greatly appreciated!
Question by:Internetbias
LVL 29

Expert Comment

ID: 13776572

Have you tried scanning in Safe Mode?

Have you disabled System Restore?

If you answer no to any of those, try them, please.


Author Comment

ID: 13776793
I DID disable System Restore - however I only have Norton AV which does not seem to notice the files.  And I can not use the remote version of trendmicro in safe mode, unless that is possible if I do Safemode with Networking.

I'm a bit of a safemode idiot.  I can get there, but my abilities while in that mode escape me.

I will certainly try it though.  Confirm which method I should scan with and I will do it, thanks!
LVL 29

Accepted Solution

blue_zee earned 2000 total points
ID: 13776977

Probably better than using an online scanner, download, install and update Avast Home Edition (free):


After installing and updating, turn off Norton, turn off System Restore, restart in Safe Mode and scan with Avast.

See if it finds those nasties too.

Be aware, though, that you should only run one AV program.

Good luck,

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Expert Comment

ID: 13776979
Give stringer a shot, diable system restore, run in safe mode.
LVL 29

Expert Comment

ID: 13777090

Last but not least, use KillBox to delete those files:


Then double-click on Killbox.exe to run it.

Place the following lines (complete paths), one at a time, in the "Full Path of File to Delete" box in Killbox:


Click Delete on reboot and click the red button with the white X on it after each.

Click the Excit button and restart your system.

The files should be deleted upon reboot.

Scan again to confirm.

LVL 32

Expert Comment

ID: 13778895
If the files are still not deleted, please try the following:

In Windows Explorer, right-click on each infected file that you can't delete, then select Properties, then the Security tab.

You should see a bunch of users/groups that have permissions to access that file. Remove all of them, so that no one has permission to access the file. (You may need to uncheck the box that reads "inherit permissions from parent...")

Then reboot the machine, run Explorer again, select Security for those files again, give yourself permission, and delete those files.

Please don't do this to essential system files or you may not be able to start Windows.

Author Comment

ID: 13778932
Avast did pretty much everything!  After installing and rebooting, it started doing the scan and offered to delete my items.  It even found three MORE viruses that none of the otehr programs found.  DELETE DELETE DELETE.

I was very troubled, as very soon after my internet went out, but it was not related, so far as I know.  Clicking on links in various programs still ocassionally hang the application, but the viruses appear to be gone.  Nothing more is showing on any Antivirus apps anyway.

I will keep a watch out for the next few days and try to see if I can't continue to duplicate the problem.  Otherwise mission accomplished!  Thanks for all the info!
LVL 29

Expert Comment

ID: 13779367

Glad we managed it.



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