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Delete Files with Virus

I have two files that have viruses and are in the quarantine directory. I´m trying to delete them but it´s impossible. My Viruscan (McAfee) can´t delete them and I have even tried to delete them with shift + delete and have not worked. I have tried in DOS Mode and can´t do it. I even tried to change the properties of the files (from read only to normal) without any success. What can I do?

Thank you
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enrmunoz
Asked:
enrmunoz
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1 Solution
 
enrmunozAuthor Commented:
I try to delete them in safe mode but it´s impossible. I also tried to change the properties to delete and have no luck. The archive are .vir and have been detected by McAfee.
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nader alkahtaniCommented:
What is the name of file ?

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nader alkahtaniCommented:
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enrmunozAuthor Commented:
It didn´t work. The path is c: /quarantine/powerplg.zip.vir.vir

The virus according to McAfee is generic. b3 and is a trojan and the  apllication is explorer.exe
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enrmunozAuthor Commented:
When I´m trying to use the DOS command you are suggesting says :"Access is denied" and I can´t delete the file
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nader alkahtaniCommented:
The first solution is : use cmd.exe then drag the file and drop it in the command square use task manager then end explorer.exe then use the following command :

cd\

cd quarantine

del powerplg.zip.vir.vir
if didn't help you try this powerfull command

del \\.\powerplg.zip.vir.vir                        (are you sure that the file name Ext is *.vir) ?
if not , type this command del \\.\*.*




whe it says "access is denied" that means the following :

1.you don't use Administrator previliges
or
2.you use Administrator previliges and the file permission that you have is Deny

but you said ". I also tried to change the properties to delete and have no luck"

if you did that and without luck , that may mean the file is used in the same time with Mcafee or because the security that this program offers it with quarentine files , or it may linked with some TEMP files , in RUN type %temp% then delete all files , retry  , or  then try the followin :

in RUN type msconfig then disable Mcafee , restart the machine in safe mode then retry , if that couldn't help you , rename the file name to myfile.txt then delete it ,

generally applu this great solutions from Microsoft support with subject "You cannot delete a file or a folder on an NTFS file system volume " :

http://support.microsoft.com/?id=kb;en-us;Q320081
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enrmunozAuthor Commented:
I tried the first solution and it´s always the same answer. acces denied.

I tried the second solution and it´s still the same. Access denied.

I´m now trying the link you gave me.
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nader alkahtaniCommented:
OK , tell me
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enrmunozAuthor Commented:
I solve the problem with the tip of Admisnistrator privileges. I thought I have those privileges but it seems that for those files I hadn´t those privileges. I gained full control of the files in properties, I changed the attributed to normal from read only and I have no problems deleting the files.

Thank you very much NADIR.
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nader alkahtaniCommented:
You are welcome

thanks
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