txpaulrs
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4100N unexpected paper size with a twist
I have a 4100N on the network that's being a major pain in the posterior. Periodically when a print job comes to the computer it will give an unexpected paper size error. The correct dimensions are set on the excel or word document from the sending computer for letter size paper, the tray on the printer is set for letter size paper(recognized by the printer as well) but when the unit prepares to print it sees the incoming document as legal size and goes offline with the unexpected paper size error. if you hit go the printer will ask if you want to print the document on letter size paper that is loaded in the tray. If you hit go again, the document will print, however the printer will not return to a ready state. At this point you have to go to the resets menu, reset to the original configuration then turn the printer off. When the printer is turned back on, it initializes the returns to ready state and will print normal until the error occurs again. Aside from checking the sending computers print parameters, the only other thing I've done at this point, other than resetting the printer to original configuration, is to change the paper tray. Any ideas?
nobus
if you have similar printers on the network, try another port.
i meant, switch the failing printer with a working one.
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ASKER
I now have a second printer on the network exhibiting the same behavior
without you switching them? then it is a software issue.
ASKER
I can't think of what might have changed in the last two weeks that would set these events in motion. I have around 30 printers on the network and so far these are the only two effected. the latest is a 4000 HP LJ. I've been trying to get the users to remember what was printing prior to the error and what they were printing when the error occured. I look at the software settings for the documents being printed and see no indicators that would change printer settings.
and if you switch a bad printer with a good one, does the bad printer becomes printing OK?
ASKER
I will try switching printers.
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ASKER
damn, that was easy Edan. Print properties on the print server. That was it. Found out one of the other guys with access to the fp server was messing around and forgot to chage the properties back to the original default settings for two printers. I still don't have the full story but I should have known when people get bored they do some very odd things.
Yeah, tell me about it...although if they didn't get bored, we wouldn't have a job! Thanks!!
Edan
Edan