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4100N unexpected paper size with a twist

I have a 4100N on the network that's being a major pain in the posterior.  Periodically when a print job comes to the computer it will give an unexpected paper size error.  The correct dimensions are set on the excel or word document from the sending computer for letter size paper, the tray on the printer is set for letter size paper(recognized by the printer as well) but when the unit prepares to print it sees the incoming document as legal size and goes offline with the unexpected paper size error.  if you hit go the printer will ask if you want to print the document on letter size paper that is loaded in the tray.  If you hit go again, the document will print, however the printer will not return to a ready state.  At this point you have to go to the resets menu, reset to the original configuration then turn the printer off.  When the printer is turned back on, it initializes the returns to ready state and will print normal until the error occurs again.  Aside from checking the sending computers print parameters, the only other thing I've done at this point, other than resetting the printer to original configuration, is to change the paper tray.  Any ideas?
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txpaulrs
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txpaulrs
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2 Solutions
 
nobusCommented:
if you have similar printers on the network, try another port.
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nobusCommented:
i meant, switch the failing printer with a working one.
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jfasnachtCommented:
Assuming you are only having issues from word and excel and the printer is being utilized by only a few users;  I would verify on the users machine under the print settings for the applications.  Microsoft print settings will usually overide print driver functions. In the options tab of microsoft print dialog verify near the bottom that is is utilizing "use printer settings".  If this is set to any other I believe it pulls settings from the local machines default printer, which could confuse the actual drawers that are available on the printer.  Mistaking the available letter tray as legal.  

Second scenario assumption if this is one user, you need to narrow down to what documents it is occuring on and check under page settings of those documents to make sure it is set to auto select a tray, which matches paper size for the document.  Users tend to change these settings without experience to go to the actual printer driver settings.  This will usually occur if the user is not the actual creator of the document and it is recieved from another who has adjusted these settings before sending to this user.
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txpaulrsAuthor Commented:
I now have a second printer on the network exhibiting the same behavior
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nobusCommented:
without you switching them? then it is a software issue.
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txpaulrsAuthor Commented:
I can't think of what might have changed in the last two weeks that would set these events in motion.  I have around 30 printers on the network and so far these are the only two effected.  the latest is a 4000 HP LJ.  I've been trying to get the users to remember what was printing prior to the error and what they were printing when the error occured.  I look at the software settings for the documents being printed and see no indicators that would change printer settings.
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nobusCommented:
and if you switch a bad printer with a good one, does the bad printer becomes printing OK?
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txpaulrsAuthor Commented:
I will try switching printers.
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EdanCommented:
Also, look inside the Print Server properties for paper size settings that may be overriding the printer/driver settings.
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txpaulrsAuthor Commented:
damn, that was easy Edan.  Print properties on the print server.  That was it.  Found out one of the other guys with access to the fp server was messing around and forgot to chage the properties back to the original default settings for two printers.  I still don't have the full story but I should have known when people get bored they do some very odd things.  
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EdanCommented:
Yeah, tell me about it...although if they didn't get bored, we wouldn't have a job! Thanks!!

Edan
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