problem with cd rom drivers.

Posted on 2005-04-16
Last Modified: 2010-04-26
I am running windows xp home.

just recently this problem happened to me. under my computer both my cd rom drives will not show up. i went to my device manager, under system settings, saw errors looked at it, said that the driver was corrupt or a problem and could not load it. i uninstalled both devices and rebooted, xp recognized both cd rom and installed them. everything was ok. now it happened again today i did the exact same time and still it says i must reboot otherwise the devices will not function properly so i did. still have the problem! i do not know what is wrong. any way i can replace the drivers? the help file does nothing, i cant roll back and xp cant find any better drivers. so i dont know what to do.

Question by:j2023

    Author Comment

    update, i once again uninstalled the harware. then ran the windows hardware update it recognized the hardware installed it, but it says it may not work right till i reboot. do i want to reboot now. i said no. then i go and look and everything is find they show up and work the way they should. BUT if i reboot, i get the error again.

    anyone have any suggestions?
    LVL 4

    Expert Comment

    It sounds to me like you have either 1) spyware or viruses running on your machine.

    2) your HDD is becomeing corrupt.

    So run spyware doctor and anitvir(or whatever)

    after that run scandisk on your hard drive

    My computer->Right click on C:->properties->tools->Error checking, check now->select scan for and attempt recovery of bad sectors->start
    LVL 14

    Accepted Solution

    CD-Rom or DVD Disappeared

    Remove the Upperfilters and Lowerfilters values completely from the following registry key:


    Click Start, Run and enter REGEDIT Go to the branch indicated above, locate the Upperfilters and Lowerfilters values. Right click each and select Delete.

    Please Backup your registry first.

    Author Comment

    i dont really wanna touch the registry, i  am doing the virus scanning now and i will run spy ware programs when it is finished.
    i did notice when i looked at driver details one is from old software. now i tryed removing that but it wont work without it. i am thinking somethinge maybe got replaced and renamed. the software is no longer installed on my machine.
    and no system restore is not enabled now, waists to much HDD space for me.

    Author Comment


    i looked up that on microsft website, i think you may be right i just looked in my registry the lower filter beloings to secureCD. old software that never worked right to begin with. i have a feeling if i remove that it will work ok.

    Featured Post

    How to run any project with ease

    Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
    - Combine task lists, docs, spreadsheets, and chat in one
    - View and edit from mobile/offline
    - Cut down on emails

    Join & Write a Comment

    Suggested Solutions

    Hello to users to the new age of computers. There are so many products to choose from nowadays that you maybe confused to understand which product is the correct product for you. Let me explain briefly what should be the idea product for your best n…
    This is about my first experience with programming Arduino.
    Hi everyone! This is Experts Exchange customer support.  This quick video will show you how to change your primary email address.  If you have any questions, then please Write a Comment below!
    In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor ( If you're interested in additional methods for monitoring bandwidt…

    755 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    22 Experts available now in Live!

    Get 1:1 Help Now