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Illustrator CS Problem

I have just installed my adobe illustrator CS Version 11.0..

However when I started the program, something weird happen. My computer screen keep flickering for about 5 seconds, after that the illustrator CS program interface come out for 1 seconds, then it closes automatically. After this, it seems nothing happen at all, and all appear normal.

I am using Windows XP pro SP2, Norton Internet Security 2005 and Norton Antivirus 2005

I have a copy of ghost image, which i saved just after I install Windows XP pro SP1 and the hardware drivers(no other software), I restore my computers using that ghost image, and install the illustratos CS version 11.0, the software works well for me.

However, when I restored back to my Windows XP pro SP2 (Contains Norton Internet Security 2005 and Norton Antivirus 2005), the same problem recurred.

Hope some experts here can help me solve this problem. I may not give enough information here, if you need it, feel free to tell me.
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jack1232
Asked:
jack1232
1 Solution
 
lherrouCommented:
Well, it seems pretty clear that you have a conflict with Illustrator CS and XP SP2, on your particular hardware/software setup. In general, SP2 seems to have worked for most CS users, so you are in the minority - probably means that there is something in your machine (software, settings, or even some hardware issue) causing the problem.

Here's one person's solution (scroll to the bottom): http://www.dreamweavercafe.com/cafe/viewthread.php?tid=25848

If that doesn't work for you, or you want to debug further, try this: Click on Start -> Run, and in the Run box, type "msconfig" and click OK. Click on the StartUp tab, and uncheck boxes some of the many programs that run on Startup, picking out any programs and utilities that may conflict with Illustrator. You will have to restart your computer. You can do these one at a time, or in blocks of 3-4 and then when you find that you can launch Illustrator with no problem, you have narrowed it down to the software involved. Note that this will only work if it's a software conflict.
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