Illustrator CS Problem

Posted on 2005-04-17
Last Modified: 2013-11-19
I have just installed my adobe illustrator CS Version 11.0..

However when I started the program, something weird happen. My computer screen keep flickering for about 5 seconds, after that the illustrator CS program interface come out for 1 seconds, then it closes automatically. After this, it seems nothing happen at all, and all appear normal.

I am using Windows XP pro SP2, Norton Internet Security 2005 and Norton Antivirus 2005

I have a copy of ghost image, which i saved just after I install Windows XP pro SP1 and the hardware drivers(no other software), I restore my computers using that ghost image, and install the illustratos CS version 11.0, the software works well for me.

However, when I restored back to my Windows XP pro SP2 (Contains Norton Internet Security 2005 and Norton Antivirus 2005), the same problem recurred.

Hope some experts here can help me solve this problem. I may not give enough information here, if you need it, feel free to tell me.
Question by:jack1232
    1 Comment
    LVL 38

    Accepted Solution

    Well, it seems pretty clear that you have a conflict with Illustrator CS and XP SP2, on your particular hardware/software setup. In general, SP2 seems to have worked for most CS users, so you are in the minority - probably means that there is something in your machine (software, settings, or even some hardware issue) causing the problem.

    Here's one person's solution (scroll to the bottom):

    If that doesn't work for you, or you want to debug further, try this: Click on Start -> Run, and in the Run box, type "msconfig" and click OK. Click on the StartUp tab, and uncheck boxes some of the many programs that run on Startup, picking out any programs and utilities that may conflict with Illustrator. You will have to restart your computer. You can do these one at a time, or in blocks of 3-4 and then when you find that you can launch Illustrator with no problem, you have narrowed it down to the software involved. Note that this will only work if it's a software conflict.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Training Course: Adobe Dreamweaver CC 2015

    Adobe Dreamweaver Creative Cloud is used by web designers and front-end developers and allows you to visualize your site in real-time as you code. This course covers exam objectives for the Adobe Certified Associate (ACA) certification.

    Suggested Solutions

    Keep your audience engaged and get the most out of your next presentation with these quick Prezi tips.
    Many programs have tried to outwit PowerPoint in terms of technology and skill. These programs, however, still lack several characteristics that PowerPoint has possessed from the start. Here's why PowerPoint replacements won't entirely work for desi…
    In this second Micro Tutorial in the series,  viewers will learn more basic shortcuts and functions of Illustrator. In this tutorial you will learn about the eyedropper tool, zoom , ellipses and more.
    In addition to being a great web-based presentation tool, Prezi also makes it easy to save your presentation as a PDF to share with others as well. Learn how in this tutorial. Select the share icon from the top menu in your Prezi editor: Select "D…

    759 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    13 Experts available now in Live!

    Get 1:1 Help Now