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Remove Versamail from Palm Tungsten T3

Posted on 2005-04-18
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Last Modified: 2010-05-19
Hi would like to remove Versamail from a Palm Tungsten T3. I have performed a hard reset (definitely a hard reset, not a soft reset) but Versamail is still on the handheld. Is there any way to completely remove it?

I need to remove it at the direction of a Palm tech, as we need to remove then reinstall Versamail. However, he advised me that a hard reset should remove Versamail. I don't think he believes that I have performed a hard reset but I definitely have (a couple of times to be exact).

I've googled and searched this site, but can only see instructions for removing Versamail from other models, not the T3.
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Question by:mfteal
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katznet earned 1500 total points
ID: 13812788
See the following. Apparently versamail is in "read only" memory.

http://discuss.treocentral.com/archive/index.php/t-63220.html

CK
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by:mfteal
ID: 13813009
Thanks CK.

Would be interested to know if there is a way to reload/reinstall the ROM on the T3. I found a couple of tools, but their free version only backs up 75% of the ROM or has some other limitation. As this is for work am happy to pay for a tool that will definitely fix the problem.
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Expert Comment

by:katznet
ID: 13816970
Seems like incredible lengths to go through to reinstall versamail. If the device is new and versamail is corrupt or buggy, I would go back to the retailer where you purchased it and test versamail on another T3 to confirm if this is a universal problem or just isolated to your T3. I would also call back Palm support and let them know that you have discovered documentation confirming that Versamail is the the T3's ROM and see what they say.
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