Remove Versamail from Palm Tungsten T3

Posted on 2005-04-18
Last Modified: 2010-05-19
Hi would like to remove Versamail from a Palm Tungsten T3. I have performed a hard reset (definitely a hard reset, not a soft reset) but Versamail is still on the handheld. Is there any way to completely remove it?

I need to remove it at the direction of a Palm tech, as we need to remove then reinstall Versamail. However, he advised me that a hard reset should remove Versamail. I don't think he believes that I have performed a hard reset but I definitely have (a couple of times to be exact).

I've googled and searched this site, but can only see instructions for removing Versamail from other models, not the T3.
Question by:mfteal

    Accepted Solution

    See the following. Apparently versamail is in "read only" memory.

    LVL 8

    Author Comment

    Thanks CK.

    Would be interested to know if there is a way to reload/reinstall the ROM on the T3. I found a couple of tools, but their free version only backs up 75% of the ROM or has some other limitation. As this is for work am happy to pay for a tool that will definitely fix the problem.

    Expert Comment

    Seems like incredible lengths to go through to reinstall versamail. If the device is new and versamail is corrupt or buggy, I would go back to the retailer where you purchased it and test versamail on another T3 to confirm if this is a universal problem or just isolated to your T3. I would also call back Palm support and let them know that you have discovered documentation confirming that Versamail is the the T3's ROM and see what they say.

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