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Internal mail stock in bad mail folder

Posted on 2005-04-18
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Last Modified: 2008-01-09
Hi experts,

We have a small network in our offcie. With a Server running Windows 2003 server and Exchange 2003.

All users were able to send and receive internal mail to each other, but for some unkown reason this has stopped working and all internal mail end up in the Bad Mail folder.
I have stopped the SMTP server but as I expected it did not solve the problem.

We do not have a mail server and indivdual users all have their own emails and directly send and receive emails via a dsl router. The emails to external addresses are not effected by this fault, as we only use the exchange for sharing public folders and internal mail.

Any help would be appreciated
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Question by:beejan
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LVL 24

Expert Comment

by:David Wilhoit
ID: 13807355
SMTP is the default transport for all messages in Exchange, so stopping that won't fix the problem; Exchange must have SMTP. Looks like maybe DNS is off a little; what DNS settings do you have for the Exchange server>?
0
 

Author Comment

by:beejan
ID: 13807571
Hi Kidego,

I have stopped the SMTP SERVER. The internal mail used to work without the SMTP SERVER before anyway. The SMTP as the service is running.

The DC, DNS and Exchange are all running on ONE physical Server. So where do I find the DNS settings for the Exchange server?

Thanks
0
 

Author Comment

by:beejan
ID: 13807661
Hi again Kidego,

I just configured my server to be a mail server (POP3 and SMTP) as well, but it hasn't helped
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LVL 24

Expert Comment

by:David Wilhoit
ID: 13807733
ok, one step at a time :)

Check the IP settings on the exchange server, to see which DNS it points to. But I think that it's irrelevant, since you're telling me SMTP wasn't running before, but I'm not clear yet on what you have. Internal messages are routed thru the information store to SMTP, which would then deliver it to your internal mailbox. Without SMTP, I'm not at all clear on how you send internal messages to each other. Have you confirmed that the mailbox store is currently mounted?

D
0
 

Author Comment

by:beejan
ID: 13807929
Sorry Kidego,

I have been under a lot of pressure from everyone here today and my comments my have sounded totaly stupid.
My physical server (Win 2003 + Exchange server 2003 and Outlook 2003) is configured as :

File Server
Printer server
Application Server
Mail Server
Domain Controller
DNS
DHCP

The IP address it pointing to itself (Being DNS).
Also the mailbox store is mounted.
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LVL 24

Accepted Solution

by:
David Wilhoit earned 1000 total points
ID: 13807974
no problem :) no, not stupid at all, I know what it's like to be in hurry. What's changed? A service pack, a hotfix/update? Something caused it to stop, if it's been functioning all along. Any events in the applog referring to this problem?

Heading to lunch in a few, not abandoning the question :)

D
0
 

Author Comment

by:beejan
ID: 13808049
Hi Kidego,

As far as I know Notting has been changed or added. Wednesday night we went home with everything oK and Thursday morning no internal mail. I have now been taken to solve another problem. I will send you the error msg of the evant viewer tomorrow.

Many thanks
0
 

Author Comment

by:beejan
ID: 13814417
Hi Kidego,
I have checked The Event Viewer and there are good few identical errors with the Source of the error being MSExchange Transport
Error message is:

****************
A non-delivery report with a status code of 5.4.0 was generated for recipient rfc822;23.4n120.6e@23.5n 120.oe[Message-ID <Multijet01vTltXqZ70000c6ab@Multijet01.Multijet>].
Cause: This Message indicates a DNS problem or an IP address configuration problem.
Solution: check theDNS using nslookup or dnsq. Verify the IP address is in ipv4 literal format.
****************

You did mention something about DNS being off a little. Any ideas?
0
 

Author Comment

by:beejan
ID: 13824161
Hi Kidego,

I have found out that the problem is due to some virus. Every time I empty the badmail folder it starts to fill up. This morning there were over 10000 unsent emails in there! and the Queue is also full (about 400MB).

I am trying to get rid of this but I have had no success so far.
Do you know what type of virus this is and how to get rid of it?

Many thnaks
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