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Outlook Rules in Error appears sporadically

I run OL2002 SP3 on a Windows 2000 Server.  I have 4 email accounts defined in Outlook - 1 Exchange mailbox and 3 POP3 mailboxes that are hosted on an ISP.  I have 4 rules defined, one for each email account.  All the rules have the same form - when a message arrives through the specified account move it to the designated public folder.  These rules run flawlessly for a while and then a "Rules in Error" box pops up and processing for the rule that failed ceases.  Restarting Outlook, running the failed run manually resolves the problem.  I'm thinking this is a speed issue in that this Inbox is very busy and the rules may be running too fast or too slow.  I have tried recreating the rules, reordering the rules, nothing has helped.  Microsoft hasn't been of much help either.  My client is after me to fix this NOW.

Regards,

Alan Harper
Harper IT
301-933-4957
alan@harperit.com
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cyberteach
Asked:
cyberteach
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1 Solution
 
travalCommented:
I've seen this problem caused by AV software that isn't up to date, that's what I'd investigate first.  There is normally additional info in the error ("rules in error" is generic for all rules errors) that indicates what type of error occurred, if you can post the entire error that will aid in diagnosing.
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WillHudsonCommented:
Having had a look through the EE database, there have been alot of other people getting the same error when moving emails with Rules. Apparently the Microsoft "fix" is to tick the "Stop processing more rules" option when you create the rule (FYI, this option is on the same part of the wizard where you tell it which folder to move the email to).

Apparently, the error is due to outlook trying to run additional rules on the same email - but fails because the item has already been moved. I suggest you set all 4 rules to have the "Stop processing more rules" option and see if it fixes the problem
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cyberteachAuthor Commented:
??? If I stop processing additional rules on the first rule how do the next three get processed???

No AV running on the server.  Error message always of the form "Cannot move message to public folder"
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travalCommented:
Stop processing rules is an action that only occurs if the condition is met, if the condition is not met no actions are performed from it.

Is the delivery point for Outlook the mailbox or a PST file.  If PST file that could be the problem.
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WillHudsonCommented:
>>If I stop processing additional rules on the first rule how do the next three get processed???

The stop additional rules only applies to the 1 email - that means that no other rules will be applied to THAT email, but the rest of your rules will continue
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cyberteachAuthor Commented:
Thanks to Will Hudson for the right fix to this problem.  Since I implemented it, rules have been running fine.  Bizarre solution, but I now have a happy client.  Thanks Will.
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