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locking up

Posted on 2005-04-18
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I am using MS Outlook 2003 as a client on an Exchange 2000 server and Outlook keeps locking up.  This is happening on several PCs running XP Pro SP2.
Any thoughts?
Greg
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Question by:GPScribner
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mark-wa earned 1000 total points
ID: 13811359
Try running outlook with the /safe switch and test to see if the issue still occurs.

To do this, go to Start, Run, and type:      outlook /safe          then hit ok

This will launch outlook with the default settings and without all of the 3rd party addins.

If this helps, then you'll want to launch Outlook normally and then go to Tools, Options, Advanced Options, Addin Manager and uncheck everything in there.  Then go into Com Addins (on same page as Addin Manager) and uncheck anything in there.  Ok out of everything and close and restart Outlook and see if that helped.  If so, you can then go back in and re-check addins a little at a time and find out which is causing the issue, assuming it is an addin that is causing the issue.

When does Outlook freeze?  When it first opens?  When you do a send/receive?  Sporadically at different times with different actions?

Thanks.

Mark
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by:GPScribner
ID: 13811395
Hi Mark.  Thanks for taking the time to answer my question.  This lockup problem is happening sporadically and not on all clients.  We installed MS Lookout and the .pst backup utility when we imaged the new stations.  I uninstalled Lookout to see if this would do away with the lockups but it didn't.  I will check tomorrow to see if there are other add ins installed.  I have Outlook 2003 with Lookout on my PC and haven't had any trouble, but the new PCs seem to not like something about our config.
Thanks,
Greg
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LVL 13

Expert Comment

by:mark-wa
ID: 13816106
Hi Greg,

Be sure to try opening Outlook with the /safe switch if you haven't already.  If it works, it will really narrow down the troubleshooting.  Thanks.

Mark
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