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Backup Exec and new Sony tape drive problem

Posted on 2005-04-19
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Last Modified: 2013-12-01
I've installed a new SCSI Sony SDX-700C AIT3 drive into our WinNT4 exchange server and it is shown as drivers installed correctly.

In Veritas Backup Exec v8.0 the drive has been detected and appears in the drive list (along with the old DAT drive as I'm having to still use that) but I can't get it to run any backup jobs. The drive is shown as enabled for Backup Exec within the device tab and as being online.

I labelled the tapes using Veritas, but when I refresh the view the media label is still showing as empty.

I've created a new test job which specifies the correct drive but when I run it the job just shows as pending and doesn't go anywhere. The device name is left blank in the Job Monitor even though it is specified in the job.

Any suggestions as to what to try and get it working?
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Question by:DubberDan
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LVL 13

Expert Comment

by:gpriceee
ID: 13814552
Hi.  Do you have the latest Veriats Service Packs and Updates for 8.0?
How about the latest drivers for the tape drive?
Are you using the Veritas Drivers?

Have you checked out any Veritas articles?
http://seer.support.veritas.com/docs/237047.htm (This one will probably work)
http://seer.support.veritas.com/docs/237406.htm
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LVL 18
ID: 13816271
I have this drive too, actually 6 of them and they are great.  Have you loaded the driver from the Sony CD that came with the drive?  I had to load that one first, then Veritas latest driver list to get it to work.  
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Author Comment

by:DubberDan
ID: 13825605
sam: What version of Veritas are you running?  I'm running 8.0 and I can't see a driver download for that version more recent than 2001.  What driver download have you used?
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LVL 18
ID: 13848423
I am running 9.1.  Load the driver off the Sony CD and see if that does anything for you.
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LVL 13

Expert Comment

by:gpriceee
ID: 13852643
Hi.  How's it going?
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Author Comment

by:DubberDan
ID: 13926391
Sorry for the delay getting back.

Not great.  The new Sony was was recognised but now after upgrading to Backup Exec 8.5 and updating the Sony drivers, it's not recognised by Windows or Backup Exec!

I'm also now getting entries in Event Viewer to say that one of the ports on the SCSI card isn't working "The driver detected a controller error on \Device\ScsiPort2", so it looks like I'm going to have to try a driver update on that and if still not joy replace the card.  Unless anyone has any other sugestions?
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LVL 13

Expert Comment

by:gpriceee
ID: 13934544
Hello.  You might want to check out the following Veritas article because the resolution might be as simple as changing some SCSI settings: http://seer.support.veritas.com/docs/191158.htm
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Author Comment

by:DubberDan
ID: 13936248
Sadly no as the drive is no longer even recognised in Windows.

I'm heading into the office after hours tonight to try installing some new SCSI card drivers and then to install the tape drivers again.  Hopefully that'll get things sorted but if not I'll be back I'm sure!
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Author Comment

by:DubberDan
ID: 14060821
Finally got the drive detected in NT by moving it to a different socket on the scsi cable.  Backup Exec now detects it and I can run backups now.  Just got to sort out some of the other probs on the server now like that damned store.exe memory leak/hogging (http://www.experts-exchange.com/Networking/Email_Groupware/Q_21412477.html) and an odd problem at log on up to say:

net1.exe
The procedure entry point RegOpenCurrentUser could not be located in the dynamic link library ADVAPI32.dll

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Author Comment

by:DubberDan
ID: 14659190
I solved the original problem myself by moving the scsi device to another socket on the cable.  Am now just left with a different problem detailed in the following question:

http://www.experts-exchange.com/Operating_Systems/WinNT/Q_21483325.html
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