I recently installed word 2003 on a new formatted computer, and upon a couple of uses, I've noticed that whenever I made a change to the toolbar, or changed the default settings in "page setup", the next time i start up word, those changes would be gone. Then I realized that the normal.dot is no where to be found on my computer (i've already selected to show hidden files), and the tools ->options -> file locations -> user templates is set to this directory: C:\Documents and Settings\Ken\Application Data\Microsoft\Templates
but the directory is empty.
Using the Detect and Repair option in word didn't find any problems either.
I'd really like to be able to customize word to the way i like it.
Thanks for any help,