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Arcserve r11.1 manager cannot connect to prior versions of arcserve

I've installed Arcserve Manager r11.1 on my Windows XP desktop.  We have an r11.1 server that I can connect to no problem.  I cannot connect to either of my other 2 Arcserve Servers, both running Arcserve 2000.  

In the r11.1 manager when I try to connect, beneith the section that for the Security Information, it says:

"For Windows, Linux and UNIX you have to specify the internal BrightStor ARCserve Backup user not the system user."

What in the world is CA talking about here?  
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robrandon
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robrandon
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1 Solution
 
gpriceeeCommented:
Hi.  Page 28 of the following manual should help.  Arcserve has a specific account to run it.
http://download.iomega.com/english/manuals/english/ca-arcserve-11-manual.pdf
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dovidmichelCommented:
Make sure the two ARCserve 2000 system can manager each other.

Some background data might be helpful. Below is a piece that explains the two ARCserve users, the System Account and CARoot. Thing is that ARCserve 2000 does not have a CARoot account, so I wonder if that might be realted to the problem. If that is the case then the only solution is to do a Manager only install of ARCserver 2000 on the system also As long as the installation is just the Manager there should be no problem having both on the same system.

BrightStor ARCserve Backup Security
caroot User Profile
BrightStor ARCserve Backup is designed with a root-level, super user profile, to which complete control of BrightStor ARCserve Backup is granted. This profile, referred to as the "caroot" user profile, is set up during the first-time installation of BrightStor ARCserve Backup. The password for the caroot profile can be set during installation, or it can be set (or changed) later using the ca_auth utility.

Note: The caroot user profile only controls access to the BrightStor ARCserve Backup Manager GUI and backup-related functions, and should not be confused with the security required to log in to your operating system.

Equivalence
BrightStor ARCserve Backup allows you to create an equivalence to caroot for any Windows account. A user that has been granted equivalence to caroot can run all of the command line utilities, but cannot log in to the Manager GUI. Creating an equivalence for a Windows user has the following additional advantages:

Ease of Command Line Usage—When you have created an equivalence for a Windows user, the equivalence performs an implicit login on behalf of the logged-in user whenever a command line function requires authentication. Therefore, the command line utilities can be run without requiring the user to enter a username and password each time a command is submitted.

Access Restriction—Although a user that is equivalent to caroot can run all of the command line utilities, the user does not have access to the BrightStor ARCserve Backup Manager GUI. Access to the GUI is granted only through the caroot account or through a BrightStor ARCserve Backup User account with the proper privileges. You cannot use an account that has only been granted equivalency to login to the GUI. To give additional BrightStor ARCserve Backup users access to the GUI, use the ca_auth utility.

The System Account
The BrightStor ARCserve Backup services require a valid Windows system account that has Administrator and Backup Operator privileges on the local machine. The services use this account to access local resources, such as the hard drive and the local network.

You are given the option of entering a Windows system account during the first-time installation of BrightStor ARCserve Backup. If you enter a Windows account during installation, BrightStor ARCserve Backup will automatically grant this account Administrator and Backup Operator privileges. If you select Skip during installation, you will need to enter a valid Windows system account using the BrightStor ARCserve Backup Server Administrator and grant it the required privileges manually.

You can change the system account information at any time using the BrightStor ARCserve Backup Server Administrator, or the bsconfig.exe utility, located in the BrightStor ARCserve Backup home directory.

caroot, Equivalency, and the System Account
Do not confuse the caroot user profile with the BrightStor ARCserve Backup System Account. The caroot user profile is used to control access to the BrightStor ARCserve Backup Manager GUI and its related backup functions; the System Account gives the BrightStor ARCserve Backup services the security privileges they need to operate on the local machine.

Although the System Account and the caroot user profile perform different functions, in order for BrightStor ARCserve Backup to run all its jobs successfully, you must grant the System Account equivalency to caroot. For example, if the System Account is named "BackupAdmin", and the local machine name is BAB01, use the following ca_auth command to give the account equivalency to caroot:

ca_auth -equiv add BackupAdmin BAB01 caroot caroot caroot_password

For more information on the System Account, consult the Administrator Guide or see the System Account Help topic. For more information on ca_auth, see the Administrator Guide or the ca_auth Help topic.

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robrandonAuthor Commented:
gpriceee,
didn't see much help on page 28.

dovidmichel,
The 2 ARCServe 2000 systems can manage one another.  They are running Windows 2000 which I failed to mention.  I've seen other docs on this CAROOT guy but 2000 doesn't seem to have that.  Is there a way around it, or can an ArcServe 2000 installation not be managed from an r11.1 manager?  

If I try to manage the r11.1 from a 2000 manager it says the remote machine needs to be updated to the latest version of arcserve.

Yay CA.



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dovidmichelCommented:
After some more checking it looks like your stuck, ARCserve 11.1 Manager can not manage ARCserve 2000 servers, and ARCserve 2000 Manager can not manage ARCserve 11.1 servers.

So the only solution is going to be install both Managers on one system, without any of the services.  
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robrandonAuthor Commented:
Crap.  Ok - thanks.

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