Automatic response system
Posted on 2005-04-19
I have been given the task of creating an autoresponse email for people who email us. Any email coming from our customerservice email address automatically receives an autoresponse that advises them that their email has arrived. I need to find a way so that the subject line in the autoresponse contains an automatic number which the recipient can use as a reference number.
For example, if we receive an email from our website form to the customerservice email address, the autoresponse would say something like this:
Subject line: Confirmation of email - reference number: YYMMDD-<autonumber>
Your email has been received....blah blah blah etc...
Is this possible?