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Missing Offline Files Tab (not the obvious solutions??)

I am working with several Windows XP Pro, SP2 laptops on a 2003 ADS domain.  Every laptop is missing the Offline Files tab in Tools - Folder options.  I have not checked the desktops yet... was more concerned about the laptops at the time.

I went into the Users icon to make sure Fast User Switching wasn't enabled and it wasn't.  It looked like someone had previously disabled it before I got my hands on the laptops (the person who installed the OS on the laptops).

So then I thought it might have be a system policy from the server..  I found a policy that was in place, but not yet configured - all options were set to 'Not Configured'.  I went in and ENABLED the policies that seemed like they would make the Offline Files WORK on the Laptops (enabling the user to make changes to offline settings, etc) but that did nothing (after a re-log into the domain).

So I totally removed the policy (I can re-create it, if needed).

I am not even sure if that's what caused it or if that's even related to the problem, but I thought it was worth mentioning since there are like 4 laptops that all exhibit the same behavior.

One more strange thing I noticed is that when I went into the Users icon, the option for "Require users to press CTRL-ALT-DEL for login" was GREYED out.. indicating it had been nerfed by a system policy perhaps??  Another reason why I think this problem might be policy related, but I'm still not sure.. which is why I am asking on here.

Assistance is apprecaited - thanks in advance.  

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aconway
Asked:
aconway
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1 Solution
 
amirinamdarCommented:
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aconwayAuthor Commented:
So you are saying I should try uninstalling Terminal Services on the LAPTOPS, if it's installed??

(since that tech note refers to SERVER...)


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aconwayAuthor Commented:
You must mean remove it from the server, since it's not really "installed" on the laptops, unless you are referring to unchecking the remote control boxes in the System Properties for the laptops..??

Clarify?
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amirinamdarCommented:
I know the article refers to windows server, but, you never know microsoft ;-)
Try it on one of the laptops. You can always change it back to the original if it does not work. Apart from this, I don't see another solution, as of now. Maybe, I will have more info in some more time.
And no, I am not referring to the remote control boxes in sys properties.
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aconwayAuthor Commented:
" I know the article refers to windows server, but, you never know microsoft ;-)"
Yes, I DO know what you mean.. ;)


But..

You cannot uninstall "Terminal Server" from a Windows XP laptop in Add/Remove Windows Components.  The option is just not there.  At least it's not there on the XP Pro laptop I'm working on!

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amirinamdarCommented:
Faux pas!

Look at this web page:
http://www.kellys-korner-xp.com/xp_tweaks.htm
Scroll to line 273 and look in the right hand corner.

Befor applying the registry fix, backup your registry:
How to backup, edit and restore the registry:-
http://support.microsoft.com/default.aspx?scid=kb;en-us;322756
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KenneniahCommented:
You said you checked policies sent from the server, but have you checked the same local policies in gpedit?
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aconwayAuthor Commented:
I looked at that key on my own laptop and I didn't have that value it stated, at all.. but that doesn't mean the laptops in question don't have it -- I'll will check them and repond back here when I do.

I assume I need to REMOVE that value, if it's there?  or am I changing it to 1/0 or something??


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aconwayAuthor Commented:
P.S. My laptop works fine, btw, which is maybe why I did NOT have that value..?

Kenneniah - No I didn't!  I will check that as well and post back here..

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amirinamdarCommented:
Just to add to Kenneniah's post:
Gpedit.msc>
User Configuration>Administrative Templates>Network>Offline Files

Regarding the regkey, you just need to double click the file and it will add the info to your registry.
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aconwayAuthor Commented:
I tried the registry key - didn't fix it (after a reboot).

Tried setting the local policy to "enabled" which should have "allowed users to make changes to offline settings".. that didn't make the tab appear either.

All the desktops are missing the tab too - every machine on the network is missing it, so it HAS to be some sort of policy that was applied to the machines when they joined the domain - I still don't understand HOW though, because the ONLY Group Policy I found on the server had all of the options set to "not configured".. :\

Anymore ideas?
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KenneniahCommented:
Hmm, maybe go to Start|Run and type mmc
Then File|Add Remove Snap-In
Hit the Add button and select Resultant Set of Policy, hit Add, the Next, Logging Mode, This Computer,Current User, the next out and finish. Then close and ok.

Browse through those just to make sure no policy is in effect.
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KenneniahCommented:
If you do find a policy in there for offline folders, it should tell you where it's coming from.
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aconwayAuthor Commented:
Thanks Kenn - I will check that and post back here.
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aconwayAuthor Commented:
Ok, nothing posted here has worked thus far.  Still missing the Offline files tab...
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KenneniahCommented:
Oops, meant to come back to this. Just in case Aconway comes back.....

Check HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{10CFC467-4392-11d2-8DB4-00C04FA31A66}\InProcServer32
and make sure "(Default)" = "%SystemRoot%\System32\cscui.dll","ThreadingModel" = "Apartment", and there are no other entries.

Look for cscui.dll in the System32 folder and make sure it exist and check the version number.

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aconwayAuthor Commented:
Yes, I came back.

I will be back on-site working on this problem this week.  I will check the latest solution and report back here with my findings.
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aconwayAuthor Commented:
(thought I posted this once already, but it's not showing up..)

I cannot re-visit this issue for another 2 weeks now.. so I have no idea if the last suggestion will work or not..  but I guess I need to reward points instead of letting it sit for 2 more weeks..

If you have anymore input, feel free to chime in.

Thanks.
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KenneniahCommented:
Would have been fine with me to wait longer, but thanks for the points. I can't think of anything else offhand to look into, but if I do I will come back and post.

If you still have the problem after checking my last post let me know though, and I'll try to see if there's anything more I can think of :P

There's another question out there about the same problem, might watch it as well to see if any good ideas show up there.
http://www.experts-exchange.com/Operating_Systems/WinXP/Q_21430574.html
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KenneniahCommented:
Hmm one more thing....
The registry entry from http://www.kellys-korner-xp.com/xp_tweaks.htm that you looked at before that deals with the registry key HKEY_CURRENT_USER\Software\Policies\Microsoft\Windows\NetCache "NoConfigCache" can also exist in HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\NetCache.
So check both places, not just the HKCU location.
A value of 0 means that users can change Offline Files settings.
A vaule of 1 means they cannot.
Default would be they can, so you want it to be 0, or not have the entry exist.

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