Unable to move messages from inbox to outlook pst
Posted on 2005-04-20
Following a hardware problem on our Windows 2000 Server / Exchange 2000 server box (lost two of five hard drives in Raid 5 config at the same time) and subsequent recovery, we're experiencing the following problem.
1. Some users are unable to move some messages from the exchange folders (inbox, drafts, etc.) to folders within a PST saved on their hard drives. I happen to have that problem, and I am running an Outlook 2003 client. Some messages do move (typically messages from people outside the company) and others don't, always with the error "the item could not be moved. it was either already moved, deleted, or access is denied." The messages can be moved around withing the exchange mailbox (from inbox to drafts or deleted items and back) just fine.
2. Similarly, we cannot export the contents of our exchange folders to a PST.
2. The same people with Outlook 2003 clients are unable to view any of their mail when Cached exchange mode is enabled. Not sure if this is a related problem, so I'm throwing this symptom out there.
3. We've run the standard Exchange utilities on the database and this hasn't cured the problem.