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unrecoverable hardware error w/ hp colorado

I have a Win 2000 pro workstation. I have a 14 gig, internal HP colorado tape drive installed on the second IDE channel as master. No other devices are on that channel. This is a fresh install of the hardware and software. This device was working previously on another machine. When I try to; run a backup, tension a tape,identify a tape, initialize a tape, I get the following error "the backup device reported an unrecoverable hardware error. please insert another media to continue." this will occur w/ any tape I use, even a brand new one fresh out of the shrink wrap. I am only using the 14 gig tapes per HP's instructions. I have not cleaned the heads per HP's instructions. They say it will damage the film over the reader heads. I have tried uninstalling and reinstalling both the hardware and the software. Any thoughts on this would be appreciated. Thanks.
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capvac
Asked:
capvac
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5 Solutions
 
WatzmanCommented:

Some of the operations that you are trying, such as retensioning the tape, don't even involve reading or writing the tape.  Consequently I'm inclined to think that either you have the device installed wrong (master/slave, perhaps) or that it has some gross problem.  Have you called HP and asked them about this?  Also, what is the configuration of the IDE channels of this particular computer (where is this device installed, what other devices are installed, and how is master/slave configured for each installed device)?
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dovidmichelCommented:
For that type of total operational failure I tend to agree with Watzman.

Double check the install, but not just that it is connected correctly make sure the correct cable is used, BIOS settings for the IDE channel, settings on the drive.

Check the HP site for an updated driver.

Dirty heads would not cause this type of problem, in fact for retention it would not come into play at all.

worse case try installing it into another system.
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capvacAuthor Commented:
The IDE configuration is as follows; Hard Disk (master) and CD rom (slave) on primary IDE channel. HP colorado (master) on secondary IDE channel. HP does not support this device over the phone. I've looked at their knowledge base w/ no luck, I am going to email them. When I try to do a backup, it seems to start copying files, and then I get the error. With the tape utilities, (initialize, tension etc.) I get the error right away.
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huntersvcsCommented:
You might check under hardware manager for the 2d IDE controller to see if DMA has been activated or not.  Switch it around to see if that helps.  You might just need a BIOS update or newer controller drivers.  What OS was being used on the previous machine?  Could that be a factor?

Hardware-wise, the drive should be OK.  As mentioned by others, check cables (if necessary, switch them out or AT LEAST reseat the IDE cables).  If the cables are OK, and the OS is up-to-date with all patches/SPs, then the only thing left is the other hardware components of the PC itself:  controller, MOBO, powersupply.  I'd tip controller.
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rindiCommented:
On the system that worked with this unit, did you also use the same OS (Win2k pro)? Are you using the colorado backup software or are you trying something else? Have you checked the HP homepage, there should be a tool with which you can test such drives, maybe you also need a driver for it. Win2k didn't support all hardware...
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Purple_TidderCommented:
Have you downloaded the updated drivers from HP for it?  I ran into the same problem, wouldn't work with the built-in drivers, I got a driver package from HP.  Are you using the built in backup software, or are you using Colorado Backup?

Here's a link, though it may not work...
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?locale=en_US&lang=English+%28US%29&pnameOID=12497&prodSeriesId=63934&prodTypeId=12169&basePartNum=co521&locBasepartNum=co521en&os=Microsoft+Windows+2000+Pro&tech=Driver
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capvacAuthor Commented:
I tried installing the new drivers. I tried removing the software and hardware and reinstalling. I removed 2000 pro and put on NTwrkst 4.0
and I still get the same error. I have ordered a new tape from HP ($70.00!!!!!) thinking that the ones that I have are toast. I"ll post the results
when I get the new tape.
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huntersvcsCommented:
Have you tried connecting the drive as secondary slave?  Just disconnect your CD-ROM drive temporarily, change the
backup drive's jumpers (slave) and try it there.  Anything different?
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capvacAuthor Commented:
yep, I tried connecting the drive as a secondary slave; same error. I wiped the disk and went back to 2kpro,
 tried using the Windows backup utility and I get an error: "there is no unused media available of the selected type".
This occurs w/ a brand new tape, this occurs w/ ALL tapes I have. I tried switching the media type from travan to miniQIC
and no luck there. the only other option is file. If I try to use Windows backup to retention the tape (just to see if I can get
it to do ANYTHING) , windows does not see the tape. Device manager, in both NT 4 and 2Kpro saw the tape drive and reported
"no problems" . It had the proper driver installed, etc. I"m thinking the drive is toast. Too bad that such an expensive piece of
HP hardware bit the dust (if that is truly the case) after such a short period of use.  Thanks for the help, I'm still open to suggestions.
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huntersvcsCommented:
Is the drive still under warranty?  If not, it really would be a shame "after such a short period of use".  You might want to
check out the manufacturer's warranty and/or repair service.  It may just be a mechanical failure inside the drive - or, the
heads really were damaged.  The error you mention leads me to believe the problem is mechanical in nature.
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capvacAuthor Commented:
the drive is no longer under warranty. I purchased it some time ago. It started having problems so I took it out of service. It sat "on the
shelf" for a signifigant period of time. When placed back into service, initially it worked, now I get the hardware error. I have found some
software that backs up to DVD unattended. I will use that.
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huntersvcsCommented:
If it was having problems before, and now it's doing it again, I'd personally be reluctant to depend on it for backups.
If the DVD solution is sufficient, go for it.

Regards,

Rick
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capvacAuthor Commented:
I split the points, hope I did it right. The drive must be toast. Went to DVD. thanks for all your help.
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rindiCommented:
Thanks.
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Purple_TidderCommented:
Welp, glad you figured it out, thanks for the points!
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