I have a Win 2000 pro workstation. I have a 14 gig, internal HP colorado tape drive installed on the second IDE channel as master. No other devices are on that channel. This is a fresh install of the hardware and software. This device was working previously on another machine. When I try to; run a backup, tension a tape,identify a tape, initialize a tape, I get the following error "the backup device reported an unrecoverable hardware error. please insert another media to continue." this will occur w/ any tape I use, even a brand new one fresh out of the shrink wrap. I am only using the 14 gig tapes per HP's instructions. I have not cleaned the heads per HP's instructions. They say it will damage the film over the reader heads. I have tried uninstalling and reinstalling both the hardware and the software. Any thoughts on this would be appreciated. Thanks.