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URGENT PLEASE!! VPN CAUSING EMAIL TO NOT WORK!! 500 POINTS!!

Hi,

Yesterday, I setup RAS and started using VPN to access my server from a client computer using remote desktop connection.

Today, the desktop clients connected to the server cannot download any emails from the server. I restarted the server and it still is not downloading any emails. An error just pops up.

PLEASE HELP!! THIS IS VERY URGENT!!

THANKS!

ASKER

The error number is 0x800ccc0e.

ASKER

Ok...now its working. I use outlook express on the desktop computers. All I did was restart the desktop computers. The internet worked on the desktop computers but not outlook express. Can someone please tell me why it did this?

The only thing I did last night was I checked to make sure my VPN connection was working. After I connected to the VPN, then I did Remote Desktop Connection.

I THINK THE PROBLEM MUST BE SOMETHING WITH THE VPN OR REMOTE DESKTOP CONNECTION MESSING UP THE DHCP SERVICE.

Someone please help!!

Confused just a bit on this one...

is it working now? or are you still broke?

Also, when you say outlook express won't poll for messages? Do you mean from the RDP host or client?

If from the client, when you disconnect the VPN, can you poll for messages? If from the Host, does outlook work when the users log in to the console?

ASKER

It is working now after I restarted the desktop.

Employess at their desktops use outlook express to retrieve messages from the server. We are all in the same building. They are all in the same building on the office network. Mail is not being pulled using Remote Desktop.

Yesterday, I setup VPN so that I could access me server using remote desktop. I logged in from my house to the VPN connection and then was successfully able to use remote desktop and also tightVNC through the VPN connection.

When I came back this morning, none of the employees could retrieve emails from the server. They could use the internet but could not get their emails.

I am assuming that it was because of me logging into the VPN connection. I am using remote desktop connection and also TightVNC (http://tightVNC). I use TightVNC to access my desktop and microsoft desktop connection to access my server.

Also, when I tried to restart the server today, it said that "one or more clients were still logged on..". I know for sure that I logged off last night after I used the VPN.

EVEN THOUGH THE PROBLEM HAS BEEN SOLVED, I AM AFRAID IT WILL HAPPEN AGAIN. PLEASE TELL ME WHY THIS HAPPENED AND TO PREVENT HIS FROM HAPPENING AGAIN.

Thanks

Yes it will.

You need to re-route the IP Default Gateway.
VPN will create all traffice to VPN IP Address.

ASKER

xrok,

Can you please be a little more specific? How do I reroute the IP Default Gateway?

Thanks

Creating a batch file to re-enter Routing table.(Once VPN is connected)

Here is sample

Server side IP address : 192.168.1.0 255.255.255.0
VPN Ip address: 192.168.2.X

Route Table shows 0.0.0.0 0.0.0.0 192.168.2.X
remove it and change to 192.168.0.0 255.255.255.0 192.168.2.X

ASKER

Thanks for your help but I am a beginner so can you please give me step-by-step instructions. I don't want to make any changes I am not supposed to.

Thanks

Connect VPN
Go to DOS Prompt

type "Route Print"

And Show me the list

ASKER

Below is the exact paste:

Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.

C:\Documents and Settings\Administrator>Route Print

IPv4 Route Table
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10002 ...00 53 45 00 00 00 ...... WAN (PPP/SLIP) Interface
0x10003 ...00 0c f1 e7 39 e0 ...... Intel(R) PRO/1000 MT Network Connection
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.21 20
12.100.112.81 255.255.255.255 192.168.1.1 192.168.1.21 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.1.0 255.255.255.0 192.168.1.21 192.168.1.21 20
192.168.1.21 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.112 255.255.255.255 192.168.1.113 192.168.1.113 1
192.168.1.113 255.255.255.255 127.0.0.1 127.0.0.1 50
192.168.1.255 255.255.255.255 192.168.1.21 192.168.1.21 20
224.0.0.0 240.0.0.0 192.168.1.21 192.168.1.21 20
255.255.255.255 255.255.255.255 192.168.1.21 192.168.1.21 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None

12.100.122.81 is the VPN client.

Thanks

Is this from Server Side or Client?

ASKER

This is from the server.

I need one from Client side

ASKER

Below is the client side:

Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.

C:\Documents and Settings\Administrator.NAPSRSERVER1>route print

IPv4 Route Table
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10003 ...00 0c f1 70 23 23 ...... Intel(R) PRO/1000 MT Network Connection
0xc0004 ...00 53 45 00 00 00 ...... WAN (PPP/SLIP) Interface
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.20 11
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.1.0 255.255.255.0 192.168.1.20 192.168.1.20 10
192.168.1.0 255.255.255.0 192.168.1.111 192.168.1.111 1
192.168.1.20 255.255.255.255 127.0.0.1 127.0.0.1 10
192.168.1.111 255.255.255.255 127.0.0.1 127.0.0.1 50
192.168.1.255 255.255.255.255 192.168.1.20 192.168.1.20 10
192.168.1.255 255.255.255.255 192.168.1.111 192.168.1.111 50
216.212.58.178 255.255.255.255 192.168.1.1 192.168.1.20 10
224.0.0.0 240.0.0.0 192.168.1.20 192.168.1.20 10
224.0.0.0 240.0.0.0 192.168.1.111 192.168.1.111 50
255.255.255.255 255.255.255.255 192.168.1.20 192.168.1.20 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None

216.212.58.178 is the server computer.

Are you using same IP Scheme for both side?
192.168.1.0 ??

ASKER

yes...192.168.1.x

ASKER

Last night, I logged into the VPN around 8 pm but i can see that email service was working fine until 2-3 in the morning and then all of a sudden it just stopped.

Hmmm...
I would change Local IP Scheme to Different IP Scheme

Server side 192.168.1.x
Client Side 192.168.2.x

That may fix your problem

ASKER

I read this on another post:

"Unchecking "use default gateway on remote network" might take care of this problem. Go to your vpn connection properties ==> Networking tab ==> Tcp/IP properties ==> advanced ==> then uncheck the remote network box. I've had this issue quite a bit on 98 machines and this fixed it."

Could that fix the problem?

Thanks

ASKER

Last night...I logged in using a Windows 98 machine. So the IP Scheme could not have been the problem.

I don't think so and I know what your are talking about.
I think you need to make client and server subnet to be different.

Windows 98 Split tunnel gateway, 2000 and Xp don't
Thats why it is working under Windows98 (Sometime do, sometime don't), without using default gateway on remote network
Security reason, why Microsoft take that away

ASKER

my windows 98 machine at home has a dynamic IP. How can I make the subnet at my home computer different.

ASKER

I didn't understand what you said above. Can you please clarify?

Thanks

Ok, I'm confuse now.
Routing table above come from Windows 98 Workstation?

Anyway, Do you have router on Windows 98 Computer?
If so, You can change in Router configuration.

For you to use VPN Connection Correctly, I would use Static IP

ASKER

Right here at my workplace, we have two internet connections. So the routing table I sent you was from a windows server 2003 machine on a different internet connection behind a different router.

The windows 98 machine at home does not have a router.

Do I need to use static IP on both the host and client computers?

ASKER

Should I not use VPN on windows 98 at all and go back to opening separate ports for RDC and tightVNC?

Please help!!

No.

How does your server handling VPN Connection, or using Router for VPN Connection?

ASKER

My windows server 2003 is behind a router. I opened port 1723 to allow VPN.

Can you show me the routing table from Windows 98?

ASKER

I am at work right so I don't have access to my home computer.

On server 2003, RAS Configuration
did you custom configuration and check VPN and LAN both
This should take care your problem
and also "Unchecking "use default gateway on remote network" . Go to your vpn connection properties ==> Networking tab ==> Tcp/IP properties ==> advanced

This will allow you to use local gateway and have access to Server

ASKER

"On server 2003, RAS Configuration
did you custom configuration and check VPN and LAN both"

Can you give me instructions on where to do the above configuration?

"Unchecking "use default gateway on remote network"

Should I "uncheck" the option on the client computer?

ASKER CERTIFIED SOLUTION

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ASKER

So I should create my own IP static numbers? What numbers should they be or do they matter?

eitherway, but I would use differnet subnet