Windows 2003 SP1 update error

Posted on 2005-04-20
Last Modified: 2012-06-21
I tried installing the service pack 1 update on my Windows 2003 server and it gets just about to the end (approx 90% complete) and says there was an error. Here is the error.

"Service Pack 1 Setup Error
An error in updating your system has occured. Select OK to undo the changes that have been made."

Then I get another message after clicking OK...

"Service Pack Installation did not complete.
Windows server 2003 has been partially updated and may not work properly."

I tried finding information on the Microsoft website but I cant find anything about errors related to updating the service pack.

How do I go about pinpointing what the problem could be?

Question by:Steviek411
    LVL 1

    Expert Comment

    You are not running SBS right? (cause SP1 dosnt work on SBS)
    Make sure you stopped all services prior to updating. (Being services started by programs you installed)

    LVL 1

    Author Comment

    No Im not running SBS....Thats a good idea to try stopping all services from starting.
    LVL 1

    Expert Comment

    This issue may well be permissions related. Check the Svcpack.log file located in \windows directory. This will indicated whether the installation was failing to modify a registry key and/or files.
    LVL 1

    Author Comment

    I don't know if it would be related to permissions. I was logged on as administrator.

    Here is a small clip from the svcpack.log file. I don't know if this is what is causing the error but this is where abouts it is saying there was an error updating the system.

    3406.172: Starting process:  rundll32 apphelp,ShimFlushCache
    3406.484:  Return Code = 0
    3406.484: Starting process:  C:\WINNT\system32\wbem\mofcomp.exe C:\WINNT\system32\wbem\wlbsprov.mof
    3407.125:  Return Code = 3
    3407.125: Starting process:  C:\WINNT\system32\wbem\mofcomp.exe C:\WINNT\system32\wbem\cimwin32.mof
    3410.969:  Return Code = 3
    3410.969: DoInstallation:RunInfProcesses for ProcessesToRun Failed
    3410.969: Service Pack 1 Setup encountered an error:  An error in updating your system has occurred.

    Any idea?
    LVL 1

    Accepted Solution

    Make sure you have sufficient permissions to HKEY_LOCAL_MACHINE\SOFTWARE\Mic
    Try reinstalling WMI using as a guide.
    Check details on mofcomp visiting
    LVL 1

    Expert Comment

    Dear Steviek411:
    We have had many problems trying to update one of our Windows 2003 Standard Server machines.  After trying everything Microsoft suggested, we finally had to come up with our own solution.  Our install was doing exactly what yours was - would get about 90% done and then uninstall, leaving the operating system in terrible shape (things like remote desktop tab disappeared and Symantec wouldn't work).  We reinstalled the operating system and tried again - with the same result.  We tried all Microsoft solutions (I call it the 12-step plan) and still no good.  This solution worked for us:  1.  flash new bios  2. disable all non-windows services  3.  start in safe mode  4.  run SP1 from CD (this took a long time - about 45 minutes - so don't give up)  5.  after restarting, enable all the services again  6.  BACKUP!  Hope this is helpful - we aren't even experiencing errors in event viewer now!

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