can't reach

This problem is really wierd.  We have a client who just moved.  They moved to another suite in the same bldg.  The ISP is also the dial tone provider.  They did change equipment when they went from one suite to the other.  Now that they are moved and everything is settled down they complain that is very slow.  I went in and looked to find out that is very slow if it comes up at all.  I then tried and  The client has two companies inside one suite.  Both have dedicated servers for their own companies running Windows Server, DNS and exchange.  

I guess it could be the router but the router tech support (zyxel) says it is not them.  The ISP says it is not them.  The ISP told me to look at EDNS to see if that could be the problem with the 2003 box.  Any suggestions as I am stuck on this one.


Who is Participating?
moduloConnect With a Mentor Commented:
PAQed with no points refunded (of 500)

Community Support Moderator
Try a tracert to and see what kind of latency you have between links.
bhgewilsonAuthor Commented:
latency was consistent when we could and when we could not get to the site.  Can you think of anything else?
Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Lets see if this is simply a DNS issue: translates to translates to translates to

What kind of speed do you get visiting the IP addresses of the sites compared to the domain name?
bhgewilsonAuthor Commented:
same response.  The site will eventually come up but when it does after about five minutes all of the pictures are missing like the gateway took a hiccup and it used cached settings.

However saying that the sites are smoking fast today with nobody there.
bhgewilsonAuthor Commented:
CLOSE question.

We had DNS on router for B subnet mask.  Changed to "C" and it worked.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.