asked on

1607: Unable to install InstallShield Scripting Runtime

I am trying to install Quicken 2005 Deluxe on a Windows 2005 Professional.

E: has the Quicken CD.

E:\install.exe says
16 bit Windows Subsystem
C:\WINNT\SYSTEM32\AUTOEXEC.NT. The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application.

E:\Disk1\setup.exe says
1607: Unable to install InstallShield Scripting Runtime.

If I try to install the Business Plan Pro software, it also gives me a 1607 error.

It says that this is DemoShield 7.0.

Everything works fine on another Windows 2000 Professional. Are there any files that I can move from the "good" machine to the "bad" machine to get this working.

RevelationCS

please take a look at the following article:

http://search.intuit.com/KCS/search.do?cmd=displayKC&docType=kc&externalId=http--supportquickenintuitcom-servlet-ContentServer561048821p1106689856180pageid1066434650443cQAsset16&sliceId=&dialogID=7841494

to sum it up:

Question: Why do I receive one of the following errors when installing Quicken?
1607, 1608, 1628, 1601, or 1602
Unable to Load 2005.msi
Any error pertaining to InstallShield or the Microsoft® Windows® Installer Service

Answer: If you receive any of the above errors when installing Quicken, you must download a tool before you can complete the installation.

To resolve the issue:
Download MSIFIX.exe, saving it to your desktop.
On your desktop, double-click MSIFIX.exe.
In the drop-down list, select the version of Quicken you want to install. For example, to install Quicken for Windows 2005, select 2005.
Click Run.
After the process completes, insert the Quicken CD-ROM into the CD-ROM drive and follow the on-screen instructions.
Return to your desktop and delete MSIFIX.exe.

oserj

ASKER

Solved this problem with http://support.microsoft.com/?kbid=315346
"Error 1719. The Windows Installer service could not be accessed" error message when you try to add or remove a program.
Method 1 did not work.
Method 2 did work.

Even though my error message was 1607. KB 315346 solved the problem.

RevelationCS

did you even attempt the fix recommended by quicken?

oserj

ASKER

No, I didn't because I found out from my customer that he couldn't install other applications besides Quicken.

Maybe the two fixes are related because the fix I used involved msiexec.exe and your fix says msi fix.

I read on the Quicken forum that msi fix did not work for some people. I spent an hour on the phone with Quicken trying various fixes.

I found my solution in: bootdisk.com
bootlist 175, 8/2/04

5) The Windows Installer Service Could Not Be Accessed

DK4JC complains - I get this message anytime I try to install
something:

The Windows Installer Service could not be accessed. This can
occur if you are running windows in safe mode, or if the Windows
Installer is not correctly installed. Contact your support
personnel for assistance.

I am not running in safe mode and how do I know if Windows
Installer is not installed correctly?

Error 1719. The Windows Installer service could not be accessed"
error message when you try to add or remove a program:

http://support.microsoft.com/?kbid=315346

ASKER CERTIFIED SOLUTION

RevelationCS

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial