My computer frequently crashes when I attempt to copy CDs or DVDs (I get the blue screen “dumping physical memory…contact your system administrator etc.”). The Microsoft fault reporting facility suggests that it is probably a problem with one of my drivers. I therefore want to reinstall drivers for both units, but unfortunately the relevant software does not appear to be with that supplied with my computer (both the DVD player and writer came ready installed with the computer). Can anyone please advise me:
1. A website address from which I can download drivers for SONY DVD RW DW-U14A and SONY DVD-ROM DDU1612 (ideally free!). I’ve had a look around without much success;
2. Before I install the replacement drivers, should I delete the existing versions on my computer and if so where will I find them? (I’m running XP Home.)
Any help will be much appreciated.