timkubit
asked on
LaserJet 4100 pdf errors
I have two identically configured HP LaserJet 4100 devices set up as a print pool. One of the devices occasionally gets an error when trying to print a pdf file. It's usually a 49.4C02 service error, sometimes after printing a single page the following error results:
ERROR: typecheck
OFFENDING COMMAND: restore
STACK:
9.48002
7.44
32
-savelevel-
A quick fix is to have users print to the "Microsoft Office Document Image Writer", then print the resulting document to the printers. Both devices have 32 MB of RAM and show no other signs of malfunction. Any ideas?
ERROR: typecheck
OFFENDING COMMAND: restore
STACK:
9.48002
7.44
32
-savelevel-
A quick fix is to have users print to the "Microsoft Office Document Image Writer", then print the resulting document to the printers. Both devices have 32 MB of RAM and show no other signs of malfunction. Any ideas?
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If those do not get you back on track we may have to be a bit more drastic
49 is a communication error this could be hardware or firmware
It is nice having 2 identical machines. You may want to switch the RAM and Firmware chips to see if the error moves.
49 is a communication error this could be hardware or firmware
It is nice having 2 identical machines. You may want to switch the RAM and Firmware chips to see if the error moves.
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SOLUTION
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SOLUTION
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OOPS, line 4 should have read:
The fact that printing to a virtual device, and then resending, WORKS, points to timeouts as a reason.
The fact that printing to a virtual device, and then resending, WORKS, points to timeouts as a reason.
Ensure the network protcols a setup the same. You will have differences at the device level identification (Address, MAC)