Error updating local ID file: The information in the supplied certificates from the Address Book entry is out of date

Posted on 2005-04-21
Medium Priority
Last Modified: 2013-12-18
A user gets this message whenever they log in. They are on Notes 6.5 using Mac OSX. Their Notes ID is Heirarchical as is their entry in the Names and Address book. However when the user sends an e-mail, it only shows their common name in the letter head.
I have recertified their ID, but the problem still occurs. I have changed their preferences so that the mail file belongs to the heirarchical name and not the common name. Their database design is stil based on the R5 template, but I don't imagine that this would be the problem.

Anyone got any ideas?

Just as an aside, when I go to find the user's database, I cannot see it in the list of databases in the directory it should be. Browsing for it though, it shows that it is in fact in the folder it should be in. What's all that about?

Question by:slugerama

Expert Comment

ID: 13846852
A few things to check out on this one.  First, you can take a look at the ID file in the Domino Directory that should be attached to the entry for the user.  You can take that file and paste it to the local machine's /data directory and possibly solve some problems.

You might also try the "Rename..." command from Domino Admin. for that user.  I have used that one successfully for a user who got married and needed her name changed in e-mail and in all databases.

Hope something there helps or at least points down the right path.

Accepted Solution

jjpaton earned 500 total points
ID: 13850595
Why has my entire post been removed? I provided the correct answer for slugerama to resolve the problem.
Slugerama, my apologies for off-topic one-line humour that resulted in the answer you need being removed.
Let me rewrite it:
First you need to copy the user's public key from their ID to their person document in the Domino Directory. Get the user to send their public key to you by going to File> Security > User Security ... Your identity > Your Certificates > Other Actions > Mail, Copy certificate ... Mail Certificate. This will fix the error the user is receiving.
As for the database not showing, check the database properties and on the 4th (Design) tab make sure "Show in 'Open Database' Dialog is ticked.


Author Comment

ID: 13942798
Thanks for the input. It haven't tried it on the person having the issue but I have used it on a user who's Public key had vanished from their address book entry and looks to have sorted out a different problem.

Thanks for the help

Featured Post

Hire Technology Freelancers with Gigs

Work with freelancers specializing in everything from database administration to programming, who have proven themselves as experts in their field. Hire the best, collaborate easily, pay securely, and get projects done right.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

For users on the Lotus Notes 8 Standard client, this article provides information on checking the Java Heap size and adjusting it to half of your system RAM in attempt to get the Lotus Notes 8.x Standard client to run faster.  I've had to exercise t…
This article covers general Notes 8.5 troubleshooting information including recreating the Notes\Data folder.
this video summaries big data hadoop online training demo (http://onlineitguru.com/big-data-hadoop-online-training-placement.html) , and covers basics in big data hadoop .
This lesson discusses how to use a Mainform + Subforms in Microsoft Access to find and enter data for payments on orders. The sample data comes from a custom shop that builds and sells movable storage structures that are delivered to your property. …
Suggested Courses

840 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question