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Backup Exec 10 error

Hi
Am doing a full backup of network and getting the following error:

Final error: 0xe0009413 - An error occurred during the snapshot cleanup, or could not locate a snapped volume from which to back up.
Final error category: System Errors

Backup was working until I did a restore last week and now I keep getting this error.  Network is w2k3 Active Directory mixed.  Backup software is BackupExec 10.  I tried a hot fix from Microsoft but no luck.
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Kelly318
Asked:
Kelly318
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1 Solution
 
gpriceeeCommented:
Hi.  It seems like the server being backed up h
In the Veritas console:
Tools --> Wizards --> Advanced Open File Option Wizard
Choose the server with the issue, and then work through the wizard to increase the maximum cache file size on it.
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gpriceeeCommented:
"It seems like the server being backed up" has run out of cahe file space.
Hmmmm, must have deleted it.
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Kelly318Author Commented:
Thank you for the help

I am backing up 40gb of data from the server that is causing the problem.  My disk free space is 215gb and I have a Backup Exec AOFO Store folder on that drive.  

On 041805 I ran a backup with manual settings for the snapshot cache file settings (VSP)as follows:
Initial= 0MB  Maximum= 50MB
This resulted in a failed backup with the following error:
Snapshot provider error (0x46B): A potential deadlock condition has been detected.
Check the Windows Event Viewer for details.
Snapshot error during backup. Set has been canceled.

So I went back to the default and now it fails with the recent error.  I am going to try your suggestion on tonights backup.

Thanks again
Kelly

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gpriceeeCommented:
I hope it works well for you.
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gpriceeeCommented:
Hi.  How did it go?
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Kelly318Author Commented:

Thank you very much.  

Your info steered me in the right direction. The backup was successful!!!

You seem to have experience with Seagate BEX 10.  Are there guidelines on setting the snapshot file cache size?  After searching Veritas website and support I didnt see any?  
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gpriceeeCommented:
Hi.  I found a link to help you calculate and enter the hex for the cache size.  It should be 40MB for each 1GB of the largest volume being backed up.

http://seer.support.veritas.com/docs/233099.htm
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