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Scheduling AV scan

Posted on 2005-04-22
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Last Modified: 2008-01-09
Norton corporate AV. Running in client/unmanaged.

I want to schedule scans to take place while_a_regular_user_is_logged_in.
Is this possible?

2. While logged in as a regular user, I cannot do a scan. It returns an error. However, when I login as administrator, I can do scans fine. Is this normal?
Thanks
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Question by:dissolved
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17 Comments
 
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by:fixnix
fixnix earned 400 total points
ID: 13845061
I'd say that's not normal...not how it works here, anyway.  All the workstation scans here start at lunchtime since everyone is already logged in.
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by:fixnix
ID: 13845083
I'm not sure what to tell you to fix it tho...since I've never ran into that problem.  We're also still running 7.6corp here, but I'd doubt newer versions took away the ability for underpriveledged users to have scans running...wish I had more info for ya.
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by:dissolved
ID: 13845127
do your users have the capability to schedule scans themsevles though? do they have the ability to open up the console and do a manual scan??
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by:fixnix
ID: 13845547
I just right-clicked on the lil norton shield in the tray, selected "open", and it brought up the console.  I was able to both start a manual scan and create a scheduled one.

Looks like all I couldn't do was control the live update or uncheck the "Load Norton AV Service" box (greyed out and had a lil closed padlock icon)
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by:dissolved
ID: 13845658
thanks man
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by:fixnix
ID: 13845807
Anytime
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by:MrAruba
MrAruba earned 400 total points
ID: 13845918
with norton antivirus corp ed. you can determine yourself what the user can and can not do.
it's certainly not normal that scans give an error if a 'normal' user is logged in.
Do you have the error message?
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by:RubyWeapon
RubyWeapon earned 200 total points
ID: 13846928
You will prbably have to install for all accounts if possible, if not then just install for each individual account. This is most likely an application data/settings/permission issue.
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by:SunBow
SunBow earned 100 total points
ID: 13847385
I agree with fixnix .
If at work, recheck all defults in configuration, ensure scan is isolated to limited area of local hd, not the network or temp files and CD etc.
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by:SunBow
ID: 13847393
RubyWeapon ....
hmmm
it goes to hklm, I hope that stays there... you just might want to recheck that
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by:dlongan
ID: 13851663
Check that the AV services has admin rights.  Does it only happen on one workstation?  Seen spyware/viruses/adware change and take ownership of files/directories.  You might have to manually take ownership and or correct the file permissions.
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Author Comment

by:dissolved
ID: 13854560
Weird. The manual scan does not work as administrator now. This is a problem I've been having lately.

I'll install corporate antivirus (9.0) on a standalone machine. It will schedule scans and complete manual scans fine. After a period of time, it will give the error "scan engine error 0x2". This happens logged in as admin or regular user.

I initially thought it was an error due to insufficient access rights, but I logged in as administrator and same thing. It *used* to work as administrator.

ANy ideas?
Thanks for all the feedback
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dlongan earned 800 total points
ID: 13854784
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Author Comment

by:dissolved
ID: 13855036
Yep, that HAS to be the problem. This machine is a ghost image and I did indeed use sysprep.
Thanks, will try tomorrow
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Author Comment

by:dissolved
ID: 13858033
ok guys, here is the problem.

If I disable "symantec antivirus"  service in windows, I can do manual scans fine.  When it is in a "started" state, manual scans do not work. As stated above I get the  "error could not start scan engine 0x2....."

This happens logged in as regular user or administrator. No matter what user is logged in, you cannot manually scan without disabling symantec antivirus service (then it magically works).

I have followed all the steps outlined in the above link supplied by dlongan, to no avail.   I know this problem cannot be related to insufficient privileges. If that were the case, the administrator would not be running into problems attempting to scan.

Any ideas?
Thanks
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by:kneH
kneH earned 100 total points
ID: 13858674
No idea as to why it would happen.

Got an idear how to be able to scan though :)

Norton will include a command line scanner.

Create your own batchfile.

@echo off
net stop "symantec antivirus"
line for the commandline
net start "symantec antivirus"


should do the trick.

I know that's not the way it SHOULD work.... but at least it'll do the trick untill you solve it all. Not got symantec over here... but all AV's should include a command line tool you can use.

hope that helps some
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Author Comment

by:dissolved
ID: 13858726
i called symantec . We went through an extensive list of registry keys and folders on the system drive. I checked the permissions of each one, they were set accordingly.  I checked DCOM, all settings were fine.  I applied all recommendations from Symantec..I am still having the problem.

As a last ditch effort, they sent me to their site to download a newer version of anti-virus 9.0.  Apparently there is a newer build (from February, even though I just purchased this copy 2 weeks ago).
If this doesnt work, I'm ditching Symantec 9.0 .

Thanks for the help everyone
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