Scheduling AV scan

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I'm not sure what to tell you to fix it tho...since I've never ran into that problem. We're also still running 7.6corp here, but I'd doubt newer versions took away the ability for underpriveledged users to have scans running...wish I had more info for ya.

ASKER

do your users have the capability to schedule scans themsevles though? do they have the ability to open up the console and do a manual scan??

I just right-clicked on the lil norton shield in the tray, selected "open", and it brought up the console. I was able to both start a manual scan and create a scheduled one.

Looks like all I couldn't do was control the live update or uncheck the "Load Norton AV Service" box (greyed out and had a lil closed padlock icon)

ASKER

thanks man

Anytime

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MrAruba

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RubyWeapon

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SunBow

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SunBow

RubyWeapon ....
hmmm
it goes to hklm, I hope that stays there... you just might want to recheck that

dlongan

Check that the AV services has admin rights. Does it only happen on one workstation? Seen spyware/viruses/adware change and take ownership of files/directories. You might have to manually take ownership and or correct the file permissions.

ASKER

Weird. The manual scan does not work as administrator now. This is a problem I've been having lately.

I'll install corporate antivirus (9.0) on a standalone machine. It will schedule scans and complete manual scans fine. After a period of time, it will give the error "scan engine error 0x2". This happens logged in as admin or regular user.

I initially thought it was an error due to insufficient access rights, but I logged in as administrator and same thing. It *used* to work as administrator.

ANy ideas?
Thanks for all the feedback

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dlongan

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ASKER

Yep, that HAS to be the problem. This machine is a ghost image and I did indeed use sysprep.
Thanks, will try tomorrow

ASKER

ok guys, here is the problem.

If I disable "symantec antivirus" service in windows, I can do manual scans fine. When it is in a "started" state, manual scans do not work. As stated above I get the "error could not start scan engine 0x2....."

This happens logged in as regular user or administrator. No matter what user is logged in, you cannot manually scan without disabling symantec antivirus service (then it magically works).

I have followed all the steps outlined in the above link supplied by dlongan, to no avail. I know this problem cannot be related to insufficient privileges. If that were the case, the administrator would not be running into problems attempting to scan.

Any ideas?
Thanks

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kneH

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