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Dell Laptop dumping physical memory

Daughter home with her Dell Inspiron Laptop 1100 With Windows XP SP2 Home.  The computer has had not reent hardware or software changes.  Crashed a couple of days at boot with the Blue screen message advising that it was possibly hardware related and to test memory and check graphics card dumping physical memory and that Windows was  shut down to prevent damage.

1:  Crashed again while Norton was scanning (same message).  Ran all updates again and finally scanned once more.....crashed with the same blue screen message.  Uninstalled Norton Antivirus and rebooted.  It crashed while deleting temp files from IE.  

2:   Unit has an original equipment 2 year old fujitsu 30 gig hardrive.....downloaded and ran diagnostic testing on Hardrive from Fujitsu.......it passes both quick and comprehensive testing.

3:  Ran a repair install.....still crashes with more and more frequency and there is some scratchy static like noise when windows boots back up

What should I try next.  Appreciate all efforts.

bs5
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bullshooter5
Asked:
bullshooter5
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2 Solutions
 
bullshooter5Author Commented:
Message (encapsulated) beginning dump of physical memory   (blah blah)   goes on to suggest memory check or swapping video adapters.  I have done neither.

I did the long disk check in addition to the Fujujitsue dianostics.

This error at bottom:

stop: 0x0000008E (0xc0000005, 0X804E3C32, 0xF967FFc8, 0X00000000

bs5
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LeeTutorretiredCommented:
It would be useful to know what the BSOD error number is.  To turn off the auto-restart after a serious error, so that you can read off details of the error from the screen:  right click My Computer, select Properties from the context menu, click on the Advanced tab, then click Settings under Startup and Recovery, and remove the check mark next to Automatic Restart.

This could be a problem with viruses/trojans/spyware or other malware. Some free online virus scanners:

http://housecall.antivirus.com 

http://www.pcpitstop.com/antivirus/default.asp 

http://www.pandasoftware.com/activescan/com/activescan_principal.htm 

Also try these free programs to rid your system of spyware, trojans, and other malware:

http://download.com.com/3000-2144-10194058.html?tag=lst-0-1
Spybot - Search & Destroy can detect and remove a multitude of adware files and modules from your computer. Spybot can also clean program and Web usage tracks from your system, which is especially useful if you share your computer with other users. Modules chosen for removal can be sent directly to the included file shredder, ensuring complete elimination from your system. And for advanced users, it allows you to fix Registry inconsistencies related to adware or malicious program installations. The handy online update feature ensures that Spybot always has the most current and complete listing of adware, dialers, and other uninvited system residents.
Version 1.2 adds a variety of new and updated features, including an immunization option that allows you to block many spyware downloads before they get to your computer, and improved detection mechanisms for morphing files.

http://download.com.com/3000-2094-10045910.html?legacy=cnet
With its ability to scan your RAM, Registry, hard drives, and external storage devices for known data mining, advertising, and tracking components, Ad-aware can easily rid your system of these tracking components, allowing you to maintain a higher degree of privacy while you surf the Web.

I use BOTH of the above programs on my 3 Windows systems; what one program misses, the other catches.  Also make sure to download the most up-to-date data before you run the programs.
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LeeTutorretiredCommented:
Ah, my comment crossed with your second one.  So it is an 8E?  Then this is likely to be hardware.  Take a look at the following web page,

http://aumha.org/win5/kbestop.htm

which is presented using frames.  Click on the error code (8E) in the left pane of the page, which is a link to the following quotation:

0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED
(Click to consult the online MSDN article.)
A kernel mode program generated an exception which the error handler didn’t catch. These are nearly always hardware compatibility issues (which sometimes means a driver issue or a need for a BIOS upgrade).
“STOP 0x0000008e” Error Message During Windows XP Setup {KB 315335} Win XP
Games: “Stop” Error Message That References Nv4_disp.dll {KB 325730} Flight Simulator, other games (wth Nvidia-based video adapter)
Your Computer Stops Responding When You Use the Highlighter Feature & the Font Color Feature {KB 829578} Win XP

You should go to the actual page in order to read the links given in the quotation above.
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LeeTutorretiredCommented:
Since one of the links on the above page also references a Microsoft article with a reason being a video adaptor, I would suggest  you take a look at that one first:

http://support.microsoft.com/?kbid=325730&sd=RMVP
Games: "Stop" Error Message That References Nv4_disp.dll
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d3bugg3rCommented:
Also, this can indicate Hardware Conflict.
it might be possible that Windows has Updated a driver which now cause a conflict with
the other parts.
i suggest you check all your hardware drivers (http://www.drivershq.com - they can scan  and let you know of updates)
but also as people said here, it can be RAM went bad (need to scan it to check)
Hdd growing Bad clusters (ScanDisk or any other Disk Fixing utilitry should let you know)
or many your Computer is just Over Heating... so i would suggest you to check up your CPU temperature
Download Sisoft Sandra to get more details about your CPU and test all of your equptment.
http://www.sisoftware.co.uk/
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bullshooter5Author Commented:
Thanks Lee,

I should have included that the unit has been cleansed of spyware Running Spybot S&D with teatimer on guard, scanned with AdAware which has nabbed 29 bad guys (11 registry entries)  and the unit also runs Spyware Blaster.  All spyware including Norton prior to removal updated prior to scanning.  Zone Alarm Pro.  Defragged and still getting the blue screen with more and more frequency even as it sets with nothing running but desktop.

Currently re-running the Fujitsu diagnostics on the Hard disk and it looks as though it gets another bye (working OK).  I shall head to aumha and sniff around.  No hardware changes.  Unit has been very lethargic (slow) lately according to daughter.

Thank you very much.

bs5
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bullshooter5Author Commented:
Thanks to D3bugg3R.  Good suggestion reference cpu temp.  I just happen to have a syssoft sandra installer (file) laying around.  If I can keep thi sthing going long enough it's gonna get a copy of sysoft sandra.

Also, according to Lee's MS article, they suggest pulling a stick or RAm.  and leaving the other.  I can do that this thing has two sticks of 128 meg PC2100.  I shal try that however this is the original equipment and has  run perfectly.  WE were thinking of increasing it to 512 megs however.

Re-ran the Fujitsue HD utility and the disc is running fine.

bs5
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d3bugg3rCommented:
Well, they are suggesting to take Ram stickes up to check if one of them got damaged.
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bullshooter5Author Commented:
So, this is what I have done so far:

1:  Flashed BIOS from A31 version to A32.
2:  Updated the Intel video Adaptor 82845 GM Driver
3:  Uninstall Norton Anti-virus
4:  Install AVG version 7.0 and update.
5:  Updated Roxio version 5.3.4.21 version 8 to version 28  (suggested by AVG Antivirus at installation)
6:  Installed SySoft Sandra and also MoBo Monitor in an effort to monitor cpu temp.  Mobo for this dell Inspiron 1100 seems to be unsupported so far as this feature is concerned.
7:  Currently running a scan with a freshly downloaded, installed and updated copy of AVG.  If I can get through this we may have  a winner here.

So far so good but I don't want to be premature.  If this thing can get through this AVG scan, something that we have done from above has fixed this Dell.

Thank you Lee and D3Bugg3r.

Will report back shortly.
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d3bugg3rCommented:
I also want to offer you to use
Kaspersky as AntiVirus, i'm corrently using it after several years with Norton
and it's Amazingly Light and removing Viruses that norton has problems with.
http://www.kaspersky.com/
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bullshooter5Author Commented:
OK, it looks like the fix is in.  

If I had to guess I have to say that the one best solution was the BIOS upgrade.  This is a largely a guess on my part but the A32 BIOS upgrade I got from Dell did seem to change the cycling and varying speeds of this laptop fan.  I can't figure why the fan speed seemed to be without control all of a sudden and I know not Way an MS critical update could have sent this thing over the edge.  Yup, it seems to speed up and slow down when it gets the "Q" now much more readily that before.  So maybe overheating prompted the crash.  I am definitely hearing this fan more often and with much more variation in speed.

And if the BIOS enabled or added some feature enabling more use of a speed control for the fan, than it may have hit the spot.  So in a sense d3bugg had a good call citing heat and mobo monitoring and lee hit it dead-center from one of the calls on a BIOS upgrade.

Good work........I have successfully scanned with an antivirus and also deleted temporary files successfully.  Three hours ago either of those tasks and I was seeing blue but she seems to be rock solid again now.
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LeeTutorretiredCommented:
All right, bullshooter5, glad you got it fixed and thanks for the points!

Lee
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