[Webinar] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1166
  • Last Modified:

Exchange 2003 - Groupshield update issue

I have Exchange 2003 (sp1) on Win 2003(no sp1) with Groupshield 5.20.  Until two days ago, Groupshield updated daily without issue.  At dat 4473, I started getting 'couldn't update drivers, the AV engine couldn't be stopped" when trying to update the Groupshield dats.  The current dat is 4475 and groupshield is still at 4473.  I have stopped and started the GS & EXch services and rebooted the server.  Nothing to report in EV. Still can't update the groupshield dats.  Mcafee VirusScan Enterprise v8.01 on the server updates just fine. Help.
Thanks,
Marti
0
mnaudi
Asked:
mnaudi
1 Solution
 
scdavisCommented:
Not groupshield, but my VirusScan "Enterprise" v7.x.x tossed cookies just like you've described.  I even took the same steps (stopping the local a/v engine service)..  and having no dice trying to update ..  


The installation in question was a *VIRGIN* Win2k3 Server, Std Edition, just patched with SP1.

I figured it was an SP1 for 2003 issue..  that conflicted with my older "wrapper".  


Looks like PROLLY the sdat 4475 superdat/DAT binaries ain't working.  

I'm waiting for 2-3 days -- in the hopes that the DATs get updated and the problem disappears on its own.  

If it was a production system, I'd be all up and down the support channel..  but 'cause it's just a vanilla DC, I'd rather take the 3 days off, eh?

--Scott.
0
 
SembeeCommented:
One of mine did the same on Thursday. This is not patched to SP1 yet, so that wasn't the cause. It looks like McAfee have decided to force the engine upgrade.

A trick I picked up from last time this happened is to delete the *.bak files from the Groupshield directory and re-run the update.

Simon.
0
 
scdavisCommented:

I believe my installation was reporting a "missing MCSCAN32.dll" error.

I'm thinking McAfee just has a busted engine/dat.  

Thanks for that tidbit though, Simon.

-- Scott.

0
Nothing ever in the clear!

This technical paper will help you implement VMware’s VM encryption as well as implement Veeam encryption which together will achieve the nothing ever in the clear goal. If a bad guy steals VMs, backups or traffic they get nothing.

 
SembeeCommented:
It hasn't updated on the server that I am working on.

I have tried a number of download files and the updates continue to fail.

I have logged a high priority service call on the issue. I will report back if they come back to me with a resolution.

Simon.
0
 
scdavisCommented:
That'd be appreciated, Simon.

Good luck with those jokers.

-- Scott.

0
 
SembeeCommented:
I have just checked another client and that has the same problem.
It looks like it is more widespread issue.

Simon.
0
 
mnaudiAuthor Commented:
Sembee - I deleted the .bak files,  (renamed - I don't like to delete) still didn't get the update to work.  I have submitted a case to NAI, will post response asap.
0
 
SembeeCommented:
I have an update.

It is the update of the Scan Engine that is causing the problem. 4473 is the last dat files support by the previous engine. The key to getting McAfee to acknowledge the problem was to tell them that 4473 was the last DAT installed.

Therefore you need to force the update of the engine.

Download a SuperDat from McAfee's web site and place it somewhere easy to get to using a command prompt.

Then run the update file sdat4475.exe /f

It will probably ask for a reboot, but if you say no the update will be fine. Reboot when convenient.

Simon.
0
 
Kevman15Commented:
I can confirm that I was having the same problem on GroupShield 5 installs on Exchnage 5.5.  Running the latest sdat from McAfee with a /f switch did the trick.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now