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Error in burning DVD+R disc using Sony DVD+RW DW-R56A

I have a Sony DVD+RW DW-R56A drive on my Dell Latitude D600 laptop, but when I tried to burn a DVD+R (4.7GB single sided, 1 - 8x compatible) disc I keep getting error no matter what software I use (Nero, Roxio, etc.). However I could burn CD without any problem.

Is there any solution for this problem ?
btw, I also get errors when using a DVD-RW disc.

SOLUTION

gpriceee

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ASKER CERTIFIED SOLUTION

nobus

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Burgfeld

ASKER

I tried the CDBurnerXP Pro, but I still get error :

"Writing Error: (3) Error occured writing data to disc. Unknown error - use extended data for more information (1051).
Error sense data: SENSE KEY: 5 ASC: 27 ASCQ: 0"

It seems that it's really hardware problem now since it still doesn't work after using all software.
How can I know that this drive is really broken ?
btw, I get my Dell laptop new from my company in London. It was still inside the box when I received it and I opened it myself.

Any other suggestion ?

nobus

if it carries any warranty, turn it in for a repair; the cd/DVD burners fail VERY often.

gpriceee

Hi.
"It was still inside the box when I received it and I opened it myself"

I know that this happens, and so does Dell; that's why they're replacing the drives with the NEC ND6100A.
You just need to call them and tell them what your issue is to get the replacement drive. It is a hardware issue.

Burgfeld

ASKER

thanks for your answer