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LUCOMS~1.EXE in Prefetch

hi, recently i got the req.dat trojan dropper virus, and (i think!) i've got rid of it. i deleted lucoms~1.exe in prefetch cause i thought i was a virus. its in my recycle bin now, and i think i might be able to restore it. i've also got a few other problems with my computer:

1. when i restart, the work offline window pops up, but when i click try again, the connection is ok, and it doesn't pop up again, just whenever i start my computer.
2. sometimes when i surf the net, the application bar suddenly disappears, like this:
http://img.photobucket.com/albums/v507/drumoelectra/screen.bmp
3. i want to format my dell computer. its a dimension 4700 and it came with 9 CDs out of which one is red and says operating system, reinstallation CD MIcrosoft Windows XP Home Edition including serive pack 1a at the top

im not very computer-savvy, so if you could, please explain the procedures step by step. thank you
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J0llyhunter
Asked:
J0llyhunter
1 Solution
 
rossfingalCommented:
Hi!

Here's a link to a page with instructions on reinstallation/recovery for Dell:
http://www.windowsreinstall.com/install/oem/dell/dell_pc.htm
Just click on the link in the list that corresponds to the Operating System you have.

RF
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honnieCommented:
I have to agree that format and reinstall is the best way of removing virus/spyware...but by any chances U feel that it is too troublesome... guess u might wanna try to use spybot or lavasoft adware to remove spywares...

www.safer-networking.org/en/download/
www.lavasoftusa.com/

U might also wana consider scanning for virus oso...
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blue_zeeCommented:

Are you running Norton/Symantec products?

LUCOMS~1.EXE may be LUCOMSERVER.EXE:

http://www.liutilities.com/products/wintaskspro/processlibrary/lucomserver/

Description:
lucomserver.exe is a part of Norton Internet securty suite and provides upto date antivirus data for your Norton Anti-virus product. This program is important for the stable and secure running of your computer and should not be terminated.

Zee
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Mohammed HamadaSenior IT ConsultantCommented:
http://www.experts-exchange.com/Operating_Systems/WinXP/Q_21290289.html
Check this thread, SheharyaarSaahil post a real good steps about how to install the xp.
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kneHCommented:
3. i want to format my dell computer. its a dimension 4700 and it came with 9 CDs out of which one is red and says operating system, reinstallation CD MIcrosoft Windows XP Home Edition including serive pack 1a at the top


That step will prolly fix the two other problems....
So don't worry bout them no more.
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J0llyhunterAuthor Commented:
i restored lucoms~1.exe and so far the working offline window hasnt popped up and my explorer is running fine.
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Mohammed HamadaSenior IT ConsultantCommented:
Does that mean you are finished now J0llyhunter?
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moduloCommented:
PAQed with no points refunded (of 125)

modulo
Community Support Moderator
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