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Dell Laptop dumping physical memory (Take Two)

OK,  I have been running daughters computer which I thought I had fixed (thanks to previous suggestions received here) but after running well for the last 36 hours it has crashed again displaying the "dumping Physical Memory" Blue screen.  This time, I find a different error code (7F) and thank you to LeeTutor for providing the following link:

http://aumha.org/win5/kbestop.htm
 
The error code is now known to most likely signify a hardware failure which I believe points at either mobo or memory;

The computer is a Dell Inspiron 1100 with a celeron processor and Windows XP SP2.

1:)  I previously ran HD diagnostics from Fujitsu and Harddisk passes all diagnostics
2:)  have also updated Intel Video adapter driver in an effort to determine the cause of failure  (similar crashes)
3:)  I have updated BIOS
4:)  run a repair install.
5:) updated Roxio cd burning software
6:) Uninstalled Norton antivirus
7:)  Installed AVG , updated and scanned a couple of times.
8:)  Run and scanned with Ad-Aware, Spybot, and Spyware Blaster (freshly updated)

Previous thread in which the error code was (8E) in which the above fixes were applied in response to and seemed to nail the problem at the time.

 http://www.experts-exchange.com/Operating_Systems/WinXP/Q_21399291.html

but for now I remain pointed at mem or mobo hardware as a possible solution?  To start with can anybody point me toward a good diagnostics for either.  I can pop out a stick of 128
MG So Dim and try with one half of the total to eliminate a memory failure.  RAM is original at this point and have had no troubles previously with it.

I'm all ears in anticipation of some suggestions from the experts.

bs5

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bullshooter5
Asked:
bullshooter5
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1 Solution
 
rossfingalCommented:
Hi!

Try these (memory tests):
http://www.memtest86.com/

or

GoldMemory
http://www.goldmemory.cz/
Good luck!
RF
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cpc2004Commented:
Refer to this case it may be faulty motherboard
http://www.experts-exchange.com/Operating_Systems/WinXP/Q_21222403.html

Attach the system event 1001 as I want to find out the NT Status code of bugcheck code 7F and 8E
Control Panel -> Adminstrative Tools -> Event Viewer -> System -> Event 1001. Copy the content and paste it back here
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cpc2004Commented:
Bugcheck 7F is usually related to hardware problem. Bugcheck 8E may be caused by hardware or software error. Examine the minidump  is the proper approach to diagnostic bugcheck code 8E.  As your windows crashed both 7E and 8E. Hence most likely it is hardware problem at CPU or motherboard.

Bugcheck 7F and it is hardware error
http://www.experts-exchange.com/Operating_Systems/WinXP/Q_21248130.html#12889767
Bugcheck 7F and the culprit is CPU
http://www.experts-exchange.com/Operating_Systems/WinXP/Q_21306911.html
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bullshooter5Author Commented:
The darn thing won't stay running long enough to capture and savethose number from event viewer.  I did manage to write them down te first time.  Hope this helps:

0x0000007F (0x00000008, ox80042000, 0x00000000  00000000

will let the dell cool down nd try once again a bit later.  Hope this event description helps in meantime.  thaks for looking cpc2004

bs5

also thanks for memtesting links RF
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cpc2004Commented:
Your prolem is similar to http://www.experts-exchange.com/Operating_Systems/WinXP/Q_21222403.html. As this is a hardware problem at motherboard. You will get mutiple bugcheck code such as 0A,8E and 7F. If majority of the crash code is 7F, it is hardware problem of the motherboard or CPU. If you attach the minidump at any webspace and I can confrm which hardware component is faulty.  You can find the minidump at the folder \windows\minidump.
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honnieCommented:
U might wanna try swapping ure Ram slots...
but my guts feel is ure mobo...
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bullshooter5Author Commented:
http://f2.pg.briefcase.yahoo.com/bc/bullshooter5/lst?.dir=/

Try this, it might require a yahoo ID.  I shall leave it up for a short while

bs5
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bullshooter5Author Commented:
here's the hardware according to sy soft sandra:
=======================
SiSoftware Sandra

System
Host Name : D4V4LC31
User : Jennifer Yake
Domain : MSHOME

Processor
Model : Intel(R) Celeron(R) CPU 2.00GHz
Speed : 1.99GHz
Performance Rating : PR2193 (estimated)
Type : Standard
L2 On-board Cache : 128kB ECC Synchronous, ATC, 2-way set, 64 byte line size, 2 lines per sector

Mainboard
Bus(es) : ISA PCI PCMCIA CardBus USB i2c/SMBus
MP Support : No
MP APIC : No
System BIOS : Dell Computer Corporation A32
System : Dell Computer Corporation Inspiron 1100
Mainboard : Dell Computer Corporation
Total Memory : 255MB DDR-SDRAM

Chipset 1
Model : Intel Corporation 82845G/GL/GE Brookdale Host-Hub Interface Bridge (B1-step)
Front Side Bus Speed : 4x 100MHz (400MHz data rate)
Total Memory : 256MB DDR-SDRAM
Shared Memory : 1MB
Memory Bus Speed : 2x 133MHz (266MHz data rate)

Video System
Monitor/Panel : Digital Flat Panel (1024x768)
Adapter : Intel(R) 82845GM Graphics Controller

Physical Storage Devices
Hard Disk : FUJITSU MHT2030AT (28GB)
Hard Disk : Generic USB CF Reader USB Device
Hard Disk : Generic USB MS Reader USB Device
Hard Disk : Generic USB SD Reader USB Device
Hard Disk : Generic USB SM Reader USB Device
Hard Disk : Generic USB XD Reader USB Device
CD-ROM/DVD : QSI CDRW/DVD SBW-242 (CD 24X Rd, 24X Wr) (DVD 3X Rd)

Logical Storage Devices
Hard Disk (C:) : 28GB (20GB, 71% Free Space) (NTFS)
CD-ROM/DVD (D:) : N/A
Removable Drive (E:) : N/A
Removable Drive (F:) : N/A
Removable Drive (G:) : N/A
Removable Drive (H:) : N/A
Removable Drive (I:) : N/A

Peripherals
Serial/Parallel Port(s) : 1 COM / 0 LPT
USB Controller/Hub : Intel(r) 82801DB/DBM USB Universal Host Controller - 24C2
USB Controller/Hub : Intel(r) 82801DB/DBM USB Universal Host Controller - 24C4
USB Controller/Hub : Intel(r) 82801DB/DBM USB Universal Host Controller - 24C7
USB Controller/Hub : Intel(r) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Mass Storage Device
PCMCIA/CardBus Controller : Texas Instruments PCI-1510 CardBus Controller
Keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse : Synaptics PS/2 Port Pointing Device

MultiMedia Device(s)
Device : SigmaTel C-Major Audio

Communication Device(s)
Device : PCTEL 2304WT V.92 MDC Modem

Printers and Faxes
Model : hp deskjet 3500 series
Model : Auto Auto HP DeskJet 722C on DAN-H92T23HU39T on COMPAQ

Power Management
AC Line Status : Off-Line
Battery No 1 : 59%

Operating System(s)
Windows System : Microsoft Windows XP/2002 Home (Win32 x86) 5.01.2600 (Service Pack 2)

Network Services
Adapter : Broadcom 440x 10/100 Integrated Controller

Performance Tips
Tip 2546 : Large memory modules should be ECC/Parity.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.
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cpc2004Commented:
cannot access http://f2.pg.briefcase.yahoo.com/bc/bullshooter5/lst?.dir=/. Can you email th dump to meand you can find my email address at my profile.
 
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gecko_au2003Commented:
Since it is a dell laptop I am wondering, is it still under warranty or something to that extent, maybe you can get dell to replace it or the faulty parts or something ?? I mean since you have already asked a question on here with regards to it making these physical memory dumps it may just be better to get it replaced altogether, if that is at all possible !

Just my thought on all of this :) I mean even if you do all of these memory tests and such like and find out that you have bad memory, you can only replace so much memory because with some laptops one stick of the RAM is fixed and cant be removed, Not sure about your laptop though.

May be an idea just to contact Dell and talk to there tech support or see if they will help you out :)
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bullshooter5Author Commented:
honnie:  I have already played around swapping out ram and it is a good suggestion you have anyway....ty

cpc2004:  Thank you for looking at this, the minidumps have been sent via Yahoo!

Hi Gecko:  Is there any possibility the "au" stands for Australia?  Welcome aboard if so and ty.

Now, I just got off the phone with Dell tech support.  The laptop is unfortunately out of warranty.  I could swap the motherboard myself as I am most certainly a tinkerer but you just are not going to believe this.  Those absolute thieves!  Dell wants $399.00 for a lousy stinking mobo for that cheap inspiron laptop with a celeron processor.  I'll bet If something would work, I could buy it at newegg for  less than half.  But they got us on this deal, supposedly the motherboard is a proprietary model.  I should have known.  

Hope you don't go telling me those minidumps suggest a new mobo cpc.  I know a dell that gets used as parts for a geek .........like me.

bs5
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gecko_au2003Commented:
I have been to australia twice and the 2nd time was in 2003 hence the 2003. With regards to the motherboard and mini dump, I am interested in seeing what exactly the mini dump has to say :)

What about the latest drivers for the motherboard from the manufacturers website, not sure if that would help any :)

Other then that if you cant get it to work prolly just easier and cheaper to buy a new one or even a 2nd hand laptop off of ebay.

www.ebay.com if your in the US and www.ebay.co.uk if your in the UK. Which I am sure you already knew :D

Anyways I hope you get ya problem sorted out ! Sucks that ya warranty ran out !, when did it run out btw ?
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bullshooter5Author Commented:
Drivers should be up to date, gecko

btw, I am currently running the stress test from Prime 95.  Here's the log so far:

==============

[Sun Apr 24 05:18:20 2005]
UID: dbob, User: bs5,   (blank)@yahoo.com
Self-test 1024K passed!
User: dyake, dyake@yahoo.com
Change UID from dbob to
[Sun Apr 24 05:39:24 2005]
Self-test 8K passed!
[Sun Apr 24 05:56:58 2005]
Self-test 10K passed!
[Sun Apr 24 06:13:34 2005]
Self-test 896K passed!
[Sun Apr 24 06:30:37 2005]
FATAL ERROR: Rounding was 0.5, expected less than 0.4
Hardware failure detected, consult stress.txt file.
[Sun Apr 24 06:40:43 2005]
FATAL ERROR: Rounding was 0.5, expected less than 0.4
Hardware failure detected, consult stress.txt file.
[Sun Apr 24 07:53:16 2005]
Self-test 1536K passed!
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cpc2004Commented:
Debug report of Mini042405-03.dmp

BugCheck 1000007F, {8, 80042000, 0, 0}
MISALIGNED_IP: nt!KiTrap0E+37
804e1686 0000             add     [eax],al
SYMBOL_STACK_INDEX:  0
SYMBOL_NAME:  nt!KiTrap0E+9
STACK_COMMAND:  .trap ffffffffefb1a100 ; kb
MODULE_NAME:  hardware  <---
FAILURE_BUCKET_ID:  IP_MISALIGNED <---
BUCKET_ID:  IP_MISALIGNED

Finding
1) It is hardware error at motherboard or CPU because your PC get hardware error with IP_MISALIGNED
2) Your ZoneAlarm is 18 months behind which may be incompatible with SP2. As you know ZoneAlarm is unstable product. If you can try to download the latest patch but it may fail as I find a post at EE at today reporting the upgrading ZoneAlarm causing system crash. I suggest you get rid of ZoneAlarm and use another firewall utility
vsdatant.sys Sun Nov 16 08:29:20 2003
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cpc2004Commented:
Debug report of Mini042405-01.dmp

BugCheck A, {bfffff81, ff, 0, 804e128b}

STACK_TEXT:  
f01f794c f01f7d24 00000000 f01f77d4 819d3650 nt!KiDispatchException+0xf
WARNING: Frame IP not in any known module. Following frames may be wrong.
f01f7cf4 804df235 f01f7d10 00000000 f01f7d64 0xf01f7d24
f01f7d5c 804df1e6 00d4526c 00000000 badb0d00 nt!CommonDispatchException+0x4d
f01f7d64 00000000 badb0d00 7c9037d8 548a64ca nt!KiExceptionExit+0x18a
FOLLOWUP_IP:
nt!KiTrap0D+346
804e128b 5d               pop     ebp

SYMBOL_STACK_INDEX:  0
SYMBOL_NAME:  nt!KiTrap0D+346
STACK_COMMAND:  .trap fffffffff01f7724 ; kb
FAILURE_BUCKET_ID:  TRAP_FRAME_RECURSION
BUCKET_ID:  TRAP_FRAME_RECURSION

Conclusion : The crash is related to related to hardware problem
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bullshooter5Author Commented:
Wow!  Zone alarm Pr.....and an old version at that......it's good riddance......I shall set up her Windows Firewall for her.

I sure hope you are right.....and ZA has had issueds with XP.......this was the paid version ut it was old and well.....if it works it beats $399.00 out the door at Dell for a new mobo.

Let's give it a go....many thanks for now....will be back

bs5
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bullshooter5Author Commented:
But of course indications still point at hardware, thanks very much for reading the logs.

bs5
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bullshooter5Author Commented:
Progress report.  Computer has been humming along now using up processor cycles for 18 hours straight  It crashed once while doing some heavy lifting for the Prime95 diagnostic ....but that was before I uninstalled Zone-Alarm Pro.  Since the removal of Zone-Alarm Pro the machine stands 60% through the Prime 95 diagnostic with out a crash.

Might just as well not get in a hurry.  I will let it complete the test but it looks as though that will be another 8-10 hours away before we rule this thing usable by my daughter who needs a dependable laptop as an RN.

Joke for the day:  Dell wants $399.00 for a mobo for this itty bitty laptop.  I can't cry about over it so let's all have a laugh.  When it goes, maybe we buy a different brand like a Compaq laptop that hasn't skipped a beat yet.

bs5
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cpc2004Commented:
Can you send the minidump with bugcheck 8E to me
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bullshooter5Author Commented:
9 minidumps flying your way cpc2004.  Thank you very much.

bs5

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cpc2004Commented:
New clues:
1) Bugcheck 8E with nt status code c000001d is a hardware error either MB or CPU
2) A lot of ".Missing image name, possible corrupt data." are found at .Missing image name, possible corrupt data which may be caused by ZoneAlarm

Conclusion
Your windows has two culprits. The first culprit is ZoneAlarm and second culprit is the hardware problem at the motherboard. After get rid of ZoneAlarm, your Laptop will become more stable. May be it is no need to replace M/B if the frequency of hardware crash is acceptable to you.

Summary of debug report
Mini042205-03.dmp 8E (c0000005, 8054ae2d, f96b4654, 00000000)
    nt!ExAllocatePoolWithTag+0x66c
Mini042205-05.dmp 8E (c000001d, 804e165a, f047dd44, 00000000)
    nt+a65a 804e165a 0fa0  push    fs
Mini042205-06.dmp 7F (00000008, 80042000, 00000000, 00000000)
     nt!MmAccessFault+0xc
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bullshooter5Author Commented:
I sure do appreciate all the help with this.  Wish I could give everybody the points,  I gotta say these flying minidumps were most helpful when defined by cpc.  I  know the RAM is not suspect, but for $60.00 I have decided to try pulling one of the two 128 mgs and replacing with a fresh so dimm from new egg.  If it ends up speeding this motherboard to her death so be it.   End result 512 Megs or 512 + 128 for 640 megs of Ram total.

But the longer my daughter can beat Dell out of that $399.00 for a new motherboard, the happier we all are.  I think maybe a new computer rather than $400.00 for Dell.  In this case Dell obviously makes more on replacement parts and practically gives  away the original computers.  I recall her getting a rebate at the time of purchase and I think the darn laptop only cost something like $600-700 final cost.  Caveat:  It took a year and a half for Dell to finally pay off on the rebate.  I had to write a letter to the Attorney-General before they complied with that commitment.

I think all comments on this thread and also the previous thread were helpful.  Special regards to cpc2004.

bs5
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