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outlook not working properly - possible registry problem

Posted on 2005-04-24
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Last Modified: 2010-04-08
my friends copy of outlook is not working properly - he is using windows XP Pro and Outlook 2003 from office pro

Symptoms:-
send and receive simply doesnt function - not receiving email
will not allow entry to email settings reporting registry error

tried
- detect and repair
-system restore
- uninstall office and re- install rebooting between
- uninstall office run registry mechanic and reinstall

none of these make any difference?
any ideas would be appreciated
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Question by:gbswales
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sunray_2003 earned 2000 total points
ID: 13854851
Hi gbswales,

Have you tried to create a new profile in Outlook to check what happens in that ?

Is the internet connection in that machine always working ?

Is that a legal copy of outlook ?

Has the email account ever worked before in that outlook ? When did this issue occur ? Did it occur after any changes to windows xp or Outlook ?

You said not receiving email . Can you send emails fine ?

Going to send/receive group, have you checked if send and receive items are checked for this email account ?

SR..
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by:gbswales
ID: 13855273
email account was working perferctly before and has been for sometime - nothing unusual done to outlook and not other programmes installed - its a mysteery. Will try createing a new profile and see if that helps - if it does we can always import the PST file
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