I have a client who has a recent DELL system P4, 1.8GHz, Win XP Home SP2. She was using an earlier, free version of Zip Backup to copy (not backup in the true sense of the word) her data files to CD and it worked fine.
For some reason, she installed Roxio and the problems started. She uninstalled Roxio and purchased the new version of Zip Backup and is now unable to burn to CD, except for one time which she claims to have not done anything different.
My own discs are readable in her drive. Zip Backup tech support has been no help to her.
My "gut" feeling is that the issue lies in the CD format and I remember some where that SP2 caused some problems with CD burning regarding "packets" or something.
I admit to being quite ignorant as to CD format types. For example, I just put a blank CD-R in one of my drives and, using Windows Explorer, I could access the properties showing an empty disc in RAW format. When I place the disc in my other CD-RW (a new Memorex one I just installed along with packaged Nero Express) I get an error message that there is no disc present.
Is there some universal format she might need to apply prior to trying to burn a CD?
She is basically just trying to copy data files from her HD to a CD.
Could someone either give me an understanding of CD-R & CD-RW format types, etc. or give me a link where I might find such information.
I thank you in advance for your time. This is one area in which I am truly lost.