Can't see Outlook contacts in Windows address book - could before reinstall of Outlook and importation of backup

Posted on 2005-04-25
Last Modified: 2010-08-05
Prior to a Windows XP reinstall, when using Outlook 2002 it seemed as though when adding a contact to Outlook it also added the contact to the Windows address book.

This no longer happens. Problem.

Also - more info -, when I reimported all the old emails and contacts into the newly installed Outlook  the contacts all came in but they did not import into the Windows address book. The client normally uses the WAB search in Outlook to send an email and wants to continue doing so.

I used the ABF Outlook backup program to do all this and other than this detail the process worked perfectly.

In WAB I tried changing the folder that you can see but can't get it to show contacts in Outlook as a source.

Any suggestions PLEASE !
Question by:rduq23
    LVL 21

    Accepted Solution

    In Outlook 2002 click on TOOLS->EMAIL ACCOUNTS->VIEW OR CHANGE EXISTING DIRECTORIES OR ADDRESS BOOKS and add OUTLOOK ADDRESS BOOK if it is not already there, restart Outlook.

    Go to the folder that contains the contact info, right click and choose PROPERTIES and verify that the "display this folder as an address book" box is checked.

    That should return the contacts to the address book.

    Author Comment


    Thanks for the input ... I did all you directed but the  "display this folder as an address book" box is "greyed out" and uncheckable.  Any ideas on how to change that?
    LVL 21

    Expert Comment

    Was Outlook Address Book already there?  If so go back to the same place and remove it.  Restart Outlook, go back to the same place and add the Outlook Address Book back in.  Restart Outlook and then see if your contact are now available in your address book.

    Author Comment


    It was already there. I'll try it as you directed in the morning (East Coast time) and let you know how it goes. Thanks.

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