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Why do blank lines get interspersed in between signature lines?

Posted on 2005-04-25
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Last Modified: 2010-04-08
Hello,

I'm using Microsoft Office Outlook and I have it configured to always add the signature to the end of my response.  When I reply to an e-mail message, blank lines are being interspersed between each line in my signature.  Why is this happening and how can I prevent it from happening?  When sending an e-mail that I've composed, the signature is fine.

Thanks for your help!

dweb937
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Question by:dweb937
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Expert Comment

by:YuryCGI
ID: 13859683
Could you edit your signature file and use "Shift-Enter" instead of "Enter" for a line break?
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Accepted Solution

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traval earned 125 total points
ID: 13860849
You've actually got three signature files on your computer, for each of the formatting options:
* Plain Text
* HTML
* Rich Text

These are stored in C:\Documents & Settings\<username>\Application Data\Microsoft\Signatures normally

When you reply to an email it does so in the format that the message was received in, which may not be the same formatting that you use when composing new email.  (for example if you are receiving and replying to HTML messages and have Outlook configured to create new emails in Plain Text).

So this may in fact be two different signature files, so open each one and verify that there aren't extra blank lines in any of them.
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Author Comment

by:dweb937
ID: 13867995
Thank you both for responding!

Traval -

Thank you for such a thorough explanation.  I did find the 3 files that you specified and both the Rich Text and Plain Text had extra lines between the signature lines.  Do I just edit these files in their respective applications and it will take care of the problem?

Thanks,

Dweb937

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Author Comment

by:dweb937
ID: 13868149
Traval,

I went to another computer to do the same, and there wasn't a folder 'Application' under the user's name.  I searched on 'signatures' and came back with nothing.  What's up with that?


Thanks,

dweb937
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LVL 21

Expert Comment

by:traval
ID: 13868506
Yes, dweb937, just open the signature file (double click on it and it will open the appropriate program : typically notepad for plain text, wordpad for RTF, and word or frontpage for HTML) and edit it to remove the extra lines, then just click "SAVE" (don't use "SAVE AS").  The signatures will now appear as you have configured them

As for the other issue, any chance you are logged on as yourself and looking under the other user's name?  The folders under the other folder are typically hidden when you are not logged on as that person.  You can click TOOLS->FOLDER OPTIONS->VIEW->SHOW HIDDEN FILES AND FOLDERS to see if that helps, but this may not be possible if you are not an admin on the machine.  

Or do you not see an "Application Data" folder under the user's name when logged in as them?
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Author Comment

by:dweb937
ID: 13868584
Traval,

I was logged in as the user but his folders were hidden.  So, that's why I couldn't find the Application Data folder and so forth.  I actually had thought of that before reading your message but got sidetracked.

Thanks again for such thorough responses.  It makes it a heck of a lot easier to follow along and attempt to replicate the directions.

Thanks for your time and help!!

dweb937
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