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history and organizer

Posted on 2005-04-25
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Last Modified: 2008-01-09
Hi,
I have Adobe Acrobat 7.0 professional.
For some reason Acrobat doesn’t save the document I have opened in “history” also I have tried to add a document to the organizer under the collection options and it does not add it. any idea why?
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Question by:Refael
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LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 13866112
How did you add an item to a collection?

Do you see the recently used documents in your LRU list (right below the "History" menu item)?
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Author Comment

by:Refael
ID: 13866620
I have right click on the collection name then I choose the option “add a file” but it didn’t, this is the problem. Also in the history it does not keep anything it always empty.
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LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 13866811
The organizer files are stored in this directory: C:\Documents and Settings\<your user name>\Application Data\Adobe\Acrobat\7.0\organizer70

Do you have write access to this directory?
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Author Comment

by:Refael
ID: 13866961
i have found the folder it seem that i have but just to be safe how can i check it? i work on Win XP Pro. i tried again no history and the files are not being added to the organizer.
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LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 13867037
Just try to create a file in this folder (e.g. by right-clicking and then selecting New>Text File).
Have you tried the Help>Detect&Repair function in Acrobat?
If you are running 7.0.0, you should upgrade to 7.0.1, just in case this patch release fixes this problem (I don't know if it will).
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Author Comment

by:Refael
ID: 13867653
I did it before as I thought it will fix the bug so I do have the 701 update. It’s amazing. I add the collection name, it adds it but inside the root folder where you directed me it’s empty like it doesn’t really write anything or add anything to this folder. Can it be in some other location or?
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LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 13867973
Open Acrobat and select "Edit>Preferences>General", then select "Startup". The first two settings are for the history and the LRU. Make sure that the "Remember files in Organizer History for" is not set to "Don't remember PDFs".
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Author Comment

by:Refael
ID: 13868020
on the startup the selected option is "last 12 months"....
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LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 13868180
Is your computer shomehow "locked down" by your IT departmen? Are you also administrator on this system? If so, then check also in the administrator's directory. Is this on a terminal server? Is there anything else special about your system?
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Author Comment

by:Refael
ID: 13868348
its a stand-alone PC with Win-XP-Pro nothing special as its the only application i face this strange problem.
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Accepted Solution

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Karl Heinz Kremer earned 500 total points
ID: 13868434
Delete the organizer70 directory and restart Acrobat. This should recreate this directory and fill it with the default collections. BTW: Do you see the three default collections in Acrobat?
0
 

Author Comment

by:Refael
ID: 13868900
WORKS........... I deleted the folder as you said and open the Acrobat and tried it - all works the history and now I can add documents to the collections...
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