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I agree, I am sure they just said something technicial that he wouldn't understand. &nbsp;<br />
<br />
But this is the type of person who will come back to me and say, this is what the IT people at the Hotel told me, so therefore it must be accurate. &nbsp;<br />
<br />
So the more information I can arm myself with, then the better.<br />
<br />
Thanks.
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I agree, I am sure they just said something technicial that he wouldn't understand.  

But this is the type of person who will come back to me and say, this is what the IT people at the Hotel told me, so therefore it must be accurate.  

So the more information I can arm myself with, then the better.

Thanks.

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So, I have a user who is in the States, we are in Canada.<br />
<br />
He is at his hotel right now.<br />
<br />
He says it is extermely slow using his laptop. &nbsp;So slow that he cannot open attachements.<br />
<br />
In his room it is super slow. &nbsp;Downstairs (not sure where downstairs), it works.<br />
<br />
To me it sounds like the connection in his room.<br />
<br />
At any rate, he called the concerige and they sent up the IT support, who told him that the problem his with his VPN connection and that it is having a 12% packet loss.<br />
<br />
What the heck does this mean, and how can I fix it?
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So, I have a user who is in the States, we are in Canada.

He is at his hotel right now.

He says it is extermely slow using his laptop.  So slow that he cannot open attachements.

In his room it is super slow.  Downstairs (not sure where downstairs), it works.

To me it sounds like the connection in his room.

At any rate, he called the concerige and they sent up the IT support, who told him that the problem his with his VPN connection and that it is having a 12% packet loss.

What the heck does this mean, and how can I fix it?

VPN Packet Loss?

Network analysis is the process of identifying and remediating the processes and systems within a network, including performance, connectivity and security. The process is performed through the use of tools developed for monitoring and analyzing network activity. Network problems that involve finding an optimal way of doing something are studied under the name combinatorial optimization. Examples include network flow, shortest path problem, transport problem, transshipment problem, location problem, matching problem, assignment problem, packing problem, routing problem, Critical Path Analysis and PERT (Program Evaluation & Review Technique).

Network Analysis

A switch is a device that filters and forwards packets of data between LAN segments. Switches operate at the data link layer or the network layer of the Open Systems Interconnection (OSI) Reference Model and therefore support any packet protocol. LANs that use switches to join segments are called switched LANs or, in the case of Ethernet networks, switched Ethernet LANs. A hub is a connection point for devices in a network. Hubs are commonly used to connect segments of a LAN. A hub contains multiple ports; when a packet arrives at one port, it is copied to the other ports so that all segments of the LAN can see all packets.

Switches / Hubs

Networking is the process of connecting computing devices, peripherals and terminals together through a system that uses wiring, cabling or radio waves that enable their users to communicate, share information and interact over distances. Often associated are issues regarding operating systems, hardware and equipment, cloud and virtual networking, protocols, architecture, storage and management.