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RAS 9 - "The data being processed is over the allowed limit" error

This is sort of an ASP/HTML-ish question, but all help is gladly accepted.

We're building some pretty complex reports that have 20-30 parameters (most of them dates with min/max values). When using the HTML report viewer to view the report, we get a page that prompts for parameters (I'll call it the "Parameter Prompt Page"), which is fine. When we use this viewer to look at simple reports that only have 2 to 5 parameters, everything works perfectly. We press the "OK" button after filling out the Parameter Prompt Page, and the report shows up fine.

However, when we have 20 or 30 parameters, we start getting problems. After filling out the Parameter Prompt Page and pressing "OK", we get a web server error message that says "The data being processed is over the allowed limit". I looked this up and Microsoft has a document saying that the IIS server can only process around 110k worth of data before you need to do some special parsing to get it to work. This is documented here:

http://support.microsoft.com/default.aspx?scid=kb;EN;q273482

So I was thinking - well WHAT is so big that it's passing over 110k worth of data? So I loaded up the Parameter Prompt Page and went to View Source in Internet Explorer, and there's an <INPUT> field that is HUUUUGE! The data is some sort of encoded XML data.

Does anyone know what to do in this situation?

It seems like there are other problems, too. When trying to print or export a working report, I get errors that say "webReport.dll error 8000ffff    Catastrophic failure".

When I'm on page 1 of a report, and I click on Next page, it skips to page 3. It's all really weird.

- Jonathan
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gr8gonzo
Asked:
gr8gonzo
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1 Solution
 
mlmccCommented:
Next Page problem - These may be related

http://support.businessobjects.com/library/kbase/articles/c2014814.asp

http://support.businessobjects.com/library/kbase/articles/c2013576.asp

The 8000ffff error doesn't loook like a Crystal error number.

Parameter problem.  I don't know.  Probably need to address that issue in one of the WEB forums.

mlmcc
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ladylinetCommented:
Hi Jonathan,

 Can you get that report to execute in ePortfolio - link Report Application Server Launchpad in Crystal Decisions group in Program Menu? That will be my first suggestion for testing RAS.
 Second, apply latest hotfix for RAS.
 Third, tell us what's going on after that :)


Lady Linet
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gr8gonzoConsultantAuthor Commented:
mlmcc - I followed the suggestion in the first link and separated the parameter part from the viewer part and used sessions, and it fixed the next page problem and also fixed the catastrophic errors, too. So that was a very good tip.

I'm still trying to fix the main issue, though (the one with the many parameters), so as soon as I can try Lady Linet's suggestions, I'll comment again.
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mlmccCommented:
Waiting fo rmore input from you.

mlmcc
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mlmccCommented:
Suspect ladyline {13881331} and my comment {13866658} solved it.

mlmcc
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gr8gonzoConsultantAuthor Commented:
Sorry - it's been busy. I finally contacted CR directly and they said the only way around it would be to either delete some of the default drop-down options for some of the parameters (which would make that big variable take up less space), or create my own frontend.

So unfortunately, there was no correct answer for this. However, mlmcc solved a pretty big issue, so I'll award points for that. Thank you!
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mlmccCommented:
Glad i could help

mlmcc
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