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Windows 2000 Small Business Server Stops Responding after Automatic Update

Last weekend (Apr-16-2005) I had two Windows 2000 Small Business Servers go through the automatic update process at 3:00 a.m. in the morning. When the servers automatically rebooted, both servers would not reboot, just the blue screen with no CTRL-ALT-DELETE for login. I manually rebooted and entered Safe Mode successfully (no networking, no command prompt – tried it with those but didn’t work).

I have finally narrowed the problem down to a couple of things. Setup first to help...  One of the Win2000 SBS servers is the DOMAIN controller and the other is a web server. All of our users access a 3rd server running Win2003 server using Remote Desktop Connection with security being authenticated on the DOMAIN controller.

I can Disable Terminal Services under Services on both machines and both will boot up normally for administrator logins.  However, I need Terminal Services on both of these machines to administer, add users, etc. I have tried uninstalling and reinstalling with no success.

On the Domain Controller - Licensing is no longer working and the Admin and Personal Consoles fail to initialize. Veritas Backup will also not startup.
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mdemarcay
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mdemarcay
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1 Solution
 
Michael PfisterCommented:
Did you install the latest Microsoft Security patches before the reboot?  One of them might be the reason for your problems... try to deinstall one after the other ...
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Michael PfisterCommented:
Any hints the event log why the services won't start?
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Zaheer IqbalTechnical Assurance & ImplementationCommented:
I would get on Microsofts case on this..????
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mdemarcayAuthor Commented:
My I.T. guy spent most of the day Monday of last week uninstalling the security patches and automatic updates and that didn't work. He still had to disable Terminal Services. He then sent me an email to try turning off the License Logging Service, but that didn't fix anything. It installed something that permanently screwed it up. I went through the Event Log, but it didn't show anything specific about why the services won't startup just an error.
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mdemarcayAuthor Commented:
1stITMAN, Would you have a suggestion on the easiest and cheapest way to get Microsoft support? It seems most of my issues are always related to something they changed. I've turned off Automatic Updates on all servers just so I can control the issues instead of reacting to the surprises.
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Zaheer IqbalTechnical Assurance & ImplementationCommented:
Try going through the support site
http://support.microsoft.com/Default.aspx?
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Michael PfisterCommented:
See http://support.microsoft.com/?scid=kb%3Ben-us%3B898060&x=11&y=17
and http://www.microsoft.com/technet/security/bulletin/MS05-019.mspx

Microsft has caused a lot of problems with MS05-19. Check if the uninstall of 893066 really replaced tcpip.sys with the old one.
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mdemarcayAuthor Commented:
The KB898060 article worked. I had to call Microsoft to get the hotfix. Smooth...
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