Acrobat Reader's SendMail does not work.

Posted on 2005-04-25
Last Modified: 2013-12-18
I have a few PC's that has problems with sending PDF files from Acrobat Reader 7.

On some PC's this works OK, and on some it does not work, and I cant figure out why.

On the PC's where this works, one can open a PDF file into Acrobat Reader 7, and select "File/Mail", and the file will be attached to a new mail in the LotusNotes (6.5.1) program.

On the PC's that does not work, I either get an error:
"Acrobat is unable to connect to your email program."
If office is installed without "Outlook"

Or then the "Outlook wizard" opens if "Outlook" is installed.

On all PC's I can send files from Office programs, from Windows (sendto/mail recepient), and Internet Explorer "File/Send Link by eMail" ok to Lotus Notes.

The PC have Windows 2000 SP4, Notes 6.5.1 and Office 97 std installed on them.

Any ideas?
Question by:HippoDuck
    LVL 9

    Expert Comment

    Go into the PCs that have the problem and open Internet Explorer.  Then go to Tools > Internet Options.  Go to the Programs tab and make sure that the E-mail program is set to Lotus Notes.

    Author Comment

    I have set Lotus Notes as E-Mail program, but it does not help.

    I also set it from "Add/Remove programs"/"default applications" to "Lotus Notes"

    Also in Lotus Notes I have set it to check that it is the default program, and to check that at every startup.

    The Mail function from IE Explorer (send link as mail) works fine. Also from filemanager it works. Its only the Acrobat Reader (and also full version) mail function that does not work.
    (I do not have other non MS programs to test with.)

    I noticed that on computers that has never had Outlook installed the function seems to work. (Outlook installed with MS Office 97)

    But even if I remove Office97, Acrobat Reader and Lotus Notes, clean the registry, and re-install Office->Acrobat->Lotus Notes, from a PC that has had "Outlook" installed before, the "File/Mail" function just wont work :(

    I even tried to install a office 2003 to see if the problem is fixe, but no :(

    Any ideas please  ?
    LVL 9

    Expert Comment

    I wish I could help more, but this seems to be an Acrobat or a Windows issue more than it is a Domino issue.  However, I have seen the problem where the settings read "Lotus Notes" as the email program in Internet Options, but it's still not really registered as the email program.  You might try changing the setting to Outlook Express and hitting OK, then going back into the Internet options to set it to Lotus Notes again.

    I doubt that will matter since you say it works fine in Internet Explorer.  Perhaps it's related to the order you install the applications?  For example, if you install Office, then Lotus Notes, then make sure Lotus Notes is registered as the default mail program, test it in IE with the File > Mail action, etc., and then install Acrobat Reader, perhaps Acrobat will correctly register Lotus Notes as the program to use.

    Author Comment

    Seems that this is not a LotusNotes or Adobe issue.

    This should have been under some other "thread". :(

    Well I took a PC and clean installed it, ghosted and used regshot to see what is going on after installing / uninstalling Outlook.

    I think I will find a fix to this, all ready got 2 test systems to work with registry tweeks and copying a few files.

    Author Comment

    After 12 hours of testing I found a "sollution".
    I think the problem is that we still use Office 97 :(

    In case some one else has a similair problem (does any one else still use Office 97 ;p ), here is what I did.

    I have to remove Outlook with Office97 setup, remove all files when asked.
    Copy "mapi32.dll" and "mapisvc.inf" to system32 (from a working system).

    And restore registry settings to :
    Windows Registry Editor Version 5.00

    @="URL:MailTo Protocol"
    "URL Protocol"=""




    @="C:\\lotus\\notes\\notes.exe %1"


    Windows Registry Editor Version 5.00

    @="Lotus Notes"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Lotus Notes]
    @="Lotus Notes"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Lotus Notes\DefaultIcon]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Lotus Notes\InstallInfo]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Lotus Notes\Protocols]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Lotus Notes\Protocols\mailto]
    @="URL:MailTo Protocol"
    "URL Protocol"=""

    [HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Lotus Notes\Protocols\mailto\DefaultIcon]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Lotus Notes\Protocols\mailto\Shell]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Lotus Notes\Protocols\mailto\Shell\Open]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Lotus Notes\Protocols\mailto\Shell\Open\Command]
    @="C:\\lotus\\notes\\notes.exe %1"

    [HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Lotus Notes\Shell]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Lotus Notes\Shell\Open]

    [HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\Lotus Notes\Shell\Open\Command]
    @="\"C:\\lotus\\notes\\notes.exe\" MAIL"


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