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Deleted items keep coming back


Since some week now, we are experiencing a weird situation in windows XP: my collegue deletes some items on his desktop, switches off the pc, and goes home. The next day, he puts on the computer (it is a laptop), and the items are back on his desktop.

We tried some things: delete with Shift-Del, emptying the recycle bin, ran an adaware scan.

We don't really know where to look first to be honest. It is connected to a network, but in the files it makes little difference: some were from te network, but most of them were files that were stored locally.

Has it maybe something to do with the desktop that tries to recover or something? I guess not, but we really don't have a clue why the files are not deleted as we are asking.

Does anybody knows a possible reason for this? Tx!
1 Solution
Michael PfisterCommented:
Does your collegue use a roaming (network) user profile (control panel -> system -> advanced -> user profiles)?
try to turn off system restore , using Adminstrator account goto System - > System Restore, there you have to uncheck it.
After that restart and delete the files, restart once again and see if the problem remains.In case there is , we will know that there is no recovery when you startup your notebook using System REstore, please , write down the results.

Adrian Angelov
tyruzAuthor Commented:
mpfister: the user has a roaming profile indeed. But he never uses another workstation than his.

adrian_ang: i will try that asap, he's out for now for some hours so i have to wait. Only thing is: when disabling system restore, previous restorepoints are removed. Sory if this is a stupid question, but can't that harm? I mean, maybe we will need to restore the system to a previous state to deal with this problem? If you don't answer this (i have to wait some hours anyway), i'll presume it won't harm and try it out ;)

Ill post an update asap
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If you guys are in the domain environment (where as when you log on to the computer, you log on to the domain, instead of log on locally ), that might cause by the group policy setting. Your friend account probably is a mandatory account and the home folder for your friend is set over the network. Usually it is set by the network / domain administrator (by default it's not set that way)  for standardization purpose and  to make sure that users cannot change the desktop appearance, settings and etc. You might want to check your network / domain administrator about it. There's not much you can do without the administrator privilege. :)

take care.
tyruzAuthor Commented:
Thanks for your comment Azwan

We have administrator privilege access, so that's no problem.
Furthermore, it's the laptop of a highly placed member of our company, in other words, he got full control over his laptop (so also desktop environment settings etc)

I understand your explanation for most part, but he never experienced the problem before?

+ i'm in the same group, on same domain as he is in, and i can delete my desktop items without them coming back at each reboot?

Considering it is the stuff you explained, can it be it is a profile setting that has changed oly on his account (because i kinda exclude the group setting option since i don't have the problem on my profile)
Just a thought, maybe he has enabled the offline files setting, which for me gave also a lot of unexpected and unwanted results.
Go to "Folder Options" in Windows Explorer menu under "Tools" or in Control Panel and on the TAB "Offline Files" Disable "Enable Offline Files".

At least if you don't need it.   If you do, make sure it is "Enabled" and configure every folder specificaly.

This settings keeps files from certain directories cached and maybe the cause of your problem.
I would go to safe mode and remove the unwanted files. This way if they are hiding in memory under 'Normal' view,  they should not return. It seems to be sometype of "malware'

Hello tyruz,

If he has almost the same profile setting with you, then, I think he has not having the with his profile. So, let's troubleshoot, I would like to recommend your friend to try log on to the domain via other other computer. If the same problem happen, then it's the account setting. Please check if he is under some OU or something. If not, let's go to the laptop.

Win XP include the Synchronize feature. I suspect that's the problem behind your friend's problem. On his laptop, please check the Synchronize setting. To check, My Computer>Tools>Synchronize.. .Then, uncheck any files that he wanted to delete and click on the Setup. Uncheck the 'Automatically synchronize the selected items' features both, when log on or log off. Then, click on the Scheduled tab, and remove any scheduled activity. I hope that will help you.

take care
tyruzAuthor Commented:
Hey Azwan,

It seems he's not having the same thing on another workstation.

At the synchronization window, nothing is set, i mean, it was never set, and neither was the scheduling thing?

I'm sorry not being able to provide more info, but i really don't have a clue where to search
tyruzAuthor Commented:
Well, problem is gone, only main thing i did was to turn off system restore, so i guess adrian_ang  deserves the points.

Thx all
rename user profile in ADUC eg  (Profile path: \\srv5r\profiles\bob) change to \\srv5r\profiles\bob1 and get user to reboot pc twice and should work. No need to change system restore settings.


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