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GroupWise 6.5.4 - no Views for Posted Mail messages

Posted on 2005-04-26
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Last Modified: 2011-10-03
I have a Groupwise 6.5.4 client running on WinXP Pro. I've been syncing my Palm handheld using Groupwise PDA connect (working beatifully), which syncs my memos into a Groupwise folder as Posted Mail messages. However, I can't open those posted messages - I get an error stating simply "file is not a view description file". It doesn't even state what file is the problem. Using the quick-viewer, I can read the messages, but not edit them or create any (no option to create posted mail messages). In addition, if I open my client options and look at the views, there are no options listed for posted mail messages. Anyone know what the problem is, or where should look for the proper view description files?

DK
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Question by:Danoklas
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by:PsiCop
ID: 13868530
Sounds to me like the memos are being generated using a custom View, and that the Palm either doesn't support that, or doesn't have the matching .VEW file. Are there .VEW files on the Palm? GroupWise on handhelds is a weak spot for me.
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by:Danoklas
ID: 13868899
Just to clarify, the problem is with the Groupwise Windows client (6.5.4). I can neither create, nor open a posted mail message from within Groupwise. Everything on the Palm is fine.
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PsiCop earned 375 total points
ID: 13869345
Ooops. Sorry.

OK, the client is looking for a file with the extension .VEW, I think. Are there any files with that extension on the Palm? If so, are the same filenames in the client software's OFVIEWS directory (in the default install, its "C:\NOVELL\GROUPWISE\OFVIEWS\WIN").

If there is a .VEW file on the Palm not found on the Windoze client, try copying the file to the Windoze client OFVIEWS directory. You may need to restart the client before it will detect the new View (I honestly don't know if you do or don't have to restart the client).
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by:PsiCop
ID: 13896303
FYI, EE has added a GroupWise TA --> http://www.experts-exchange.com/Applications/Groupwise/
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by:Danoklas
ID: 13896401
After looking a little closer at the PDA sync folder, here's what additional information I an offer....

1) The Palm handheld does not actually run Groupwise - it's still using the basic palm apps.

2) Groupwise PDA Sync 1.0 is managing the data manipulation between Palm and Groupwise and thus, I assume, is the one asking Groupwise to create the Posted Messages.

3) I can "view" the messages just fine, i.e with the Quickviewer.

4) However, I cannot open the message... that's when I get the "file is not a view description file" message.

5) Client options > Environment > Views tab does not list any views for a posted mail message.

So, is there a way to determine what view description file Groupwise is using, or needs for a specific type of message?
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by:Danoklas
ID: 13896499
Well.... I just figured it out. You were right that the Win32 client didn't have the right view file(s). However, it wasn't the local folder it's pulling from, but the post office \ofviews folder. I found the correct .vew file in my local folder and copied it to the post office then made the correct addition to the gwviewus.ini file. After closing and restarting Groupwise, I'm good to go. Thanks for pointing me in the right direction.

D
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by:PsiCop
ID: 13896784
Cool. Another FYI - GroupWise v7 (due out in the next 60-150 days) will include a native PalmOS client for GroupWise.
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