Link to home
Start Free TrialLog in
Avatar of Danoklas
Danoklas

asked on

GroupWise 6.5.4 - no Views for Posted Mail messages

I have a Groupwise 6.5.4 client running on WinXP Pro. I've been syncing my Palm handheld using Groupwise PDA connect (working beatifully), which syncs my memos into a Groupwise folder as Posted Mail messages. However, I can't open those posted messages - I get an error stating simply "file is not a view description file". It doesn't even state what file is the problem. Using the quick-viewer, I can read the messages, but not edit them or create any (no option to create posted mail messages). In addition, if I open my client options and look at the views, there are no options listed for posted mail messages. Anyone know what the problem is, or where should look for the proper view description files?

DK
Avatar of PsiCop
PsiCop
Flag of United States of America image

Sounds to me like the memos are being generated using a custom View, and that the Palm either doesn't support that, or doesn't have the matching .VEW file. Are there .VEW files on the Palm? GroupWise on handhelds is a weak spot for me.
Avatar of Danoklas
Danoklas

ASKER

Just to clarify, the problem is with the Groupwise Windows client (6.5.4). I can neither create, nor open a posted mail message from within Groupwise. Everything on the Palm is fine.
ASKER CERTIFIED SOLUTION
Avatar of PsiCop
PsiCop
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
After looking a little closer at the PDA sync folder, here's what additional information I an offer....

1) The Palm handheld does not actually run Groupwise - it's still using the basic palm apps.

2) Groupwise PDA Sync 1.0 is managing the data manipulation between Palm and Groupwise and thus, I assume, is the one asking Groupwise to create the Posted Messages.

3) I can "view" the messages just fine, i.e with the Quickviewer.

4) However, I cannot open the message... that's when I get the "file is not a view description file" message.

5) Client options > Environment > Views tab does not list any views for a posted mail message.

So, is there a way to determine what view description file Groupwise is using, or needs for a specific type of message?
Well.... I just figured it out. You were right that the Win32 client didn't have the right view file(s). However, it wasn't the local folder it's pulling from, but the post office \ofviews folder. I found the correct .vew file in my local folder and copied it to the post office then made the correct addition to the gwviewus.ini file. After closing and restarting Groupwise, I'm good to go. Thanks for pointing me in the right direction.

D
Cool. Another FYI - GroupWise v7 (due out in the next 60-150 days) will include a native PalmOS client for GroupWise.