Help - Data Lost for Good?

Posted on 2005-04-26
Last Modified: 2010-04-03

My company recently installed Symantec Norton Ghost 2003 on a Dell Optiplex 2650 (Raid 5 setup). Installation went fine, but when we launched Ghost for the first time, we were prompted to decide which device to use (USB 1.1 or USB 2.0). We chose 2.0, and the system then prompted that if we chose UBB 2.0, external storage would be disabled. Options were OK or Cancel, and we chose OK.

The next step was to continue with the image, and then the server rebooted. When the server rebooted, we could no longer access the external DVD drive, which made sense. The admin unplugged the DVD, deinstalled the DVD writer software, uninstalled the Notron Ghost software and then rebooted the server. Before the reboot, the server had a logical C and D drives (5 physical disks - RAID 5). After the reboot, we could only see the C drive - we had completely lost the D drive and can no longer access the data that was stored on that logical drive. Having said this, it does not look like we lost the partition, as the C drive appears to be the same size.

Was wondering if anyone else here had had this problem, or if someone might know of a solution. Obviously, we'd like to get access to the data back if we can.

Forgive me, posting this for a friend in the company (I have an account here, he does not), and I am not very knowledgeable about this type of thing, so I may have left some things out or misstated the situation in some way. If you need more information, just let me know and I will provide any details you may need.

Question by:Painfree888
    LVL 10

    Assisted Solution

    Yikes!!  Maybe try partition magic to see if you can bring back the missing partition.  That's all I got.
    LVL 33

    Assisted Solution

    Link to more tools that might help:

    LVL 4

    Accepted Solution

    Does the harddisk where the partitions were on, give the used space for the partition as free space? If so, you might try to do a normal data recovery scan of the harddrive with a normal file recoverer. Some recoverers (like this one ) have more then 1 mode for data searching. The one i wrote down here, is quite good. i reformatted my hd and then used it, and almost all files showed up again. i think this one is worth a shot if you do the exhaustive search, which takes kinda long, but has a high chance of succes.
    LVL 4

    Expert Comment

    Well, i take that it has worked :) Thanks for the points, and hope to help you again later,
    LVL 33

    Expert Comment

    Thank you much.    : )

    Featured Post

    What Is Threat Intelligence?

    Threat intelligence is often discussed, but rarely understood. Starting with a precise definition, along with clear business goals, is essential.

    Join & Write a Comment

    If you have a USB Drive that is not recognized by Windows the problem is usually that you have too many network drives or other drives that occupy all the drive letters D: E: or F: which is the normal drive letter of a usb drive. The way to correct …
    AWS Glacier is Amazons cheapest storage option and is their answer to a ‘Cold’ storage service.  Customers primarily use this service for archival purposes and storage of infrastructure backups.  Its unlimited storage potential and low storage cost …
    This video teaches viewers how to encrypt an external drive that requires a password to read and edit the drive. All tasks are done in Disk Utility. Plug in the external drive you wish to encrypt: Make sure all previous data on the drive has been …
    This Micro Tutorial will teach you how to reformat your flash drive. Sometimes your flash drive may have issues carrying files so this will completely restore it to manufacturing settings. Make sure to backup all files before reformatting. This w…

    755 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    16 Experts available now in Live!

    Get 1:1 Help Now