Goldmine 6.5: Goldsync Help

Posted on 2005-04-26
Last Modified: 2013-11-24
Okay so I went to try my first attempt to sync up with our European office using our former Goldmine admin's instructions. However it doesn't look like it worked.  No sign of success or failure. No sign that it even attempted the sync.  Any tips on troubleshooting Goldsync Administration Center? Are there log files to look at somwhere?

Here are some details of my attempt the only thing I changed was the date to execute...

Sync Type:  IP to IP / Network - Connect to remote
Processs Type: IP to IP / Network:  Initiate  remote connection
Auto Start:  Yes
IP Port: 5993
Next Scheduled Sync:  4/26/2005 - 3:53 PM     <--- that's the date I chose

And a port scan of the remote Goldmine server shows
135/tcp  open  msrpc
139/tcp  open  netbios-ssn
445/tcp  open  microsoft-ds
1433/tcp open  ms-sql-s

I can remote connect to the remote system via dameware if there's something I need to do there.

Question by:veedar
    LVL 4

    Expert Comment

    I would remotely connect to the other machine just to make sure they are able to see the sync machine by using the telnet command.  

    To use telnet we need to get a command prompt.  Start|Run type in cmd and hit enter.  Next step would be to get the ip address of your GoldSync server and type the following command at the command prompt.  telnet 5993 and hit enter.  This will attempt to connect to your Goldsync server if you receive %%ER%%ER%%ER%%ER then your GoldSync server is available.  If you are unable to connect to the GoldSync server you will need to configure your router to allow the GoldMine server to communicate through port 5993.  

    Another thing to check would be to make sure your remote server or machine is in a listening mode which means it will be waiting for the GoldSync server to connect to it.  I normally like my remote machines initiating the connections to my main GoldSync server and have my GoldSync server listen for incoming connections.  From your post it looks like your GoldSync server is going out to make all the connections.  If the remote machine isn't listening for incoming connections then likely you will not be able to perform the sync.  So make sure to check if the remote machine is listening for incoming connections on the proper port as well.  

    You can view the GoldSync logs through the Goldsync Administration center.  Located under File|Synchronize GoldSync Administration Center.
    LVL 15

    Author Comment

    Thanks tbojoe for your advice.  It turns out I was not on the server when I tried to initiate the sync. I'm a total GM newbie :)

    So on Friday I go to the server and try from there. I make some progress. I get the little green traffic light thing to light up
    and click that to start up the sync. It builds the transfer set but then I get connection refused and then I give up
    and hit the stop sign to quit it.

    So today I tried telnet'ing to 5993 on both the primary and secondary server but the port is not open on either side.
    I did a netstat -an as well and 5993 is not listening.

    Should port 5993 be configured to be open all the time on both sides or only open during the sync transfer?

    The instructions  I  have says that the sync is initiated on our end and does not talk about doing anything on the other end.
    But I'm wondering if I need to setup something on the other side as well to get it listening on 5993?
    LVL 4

    Accepted Solution

    Port 5993 should be open on the listening server.  If the server is going out to a specified IP address it needs to know how to get there.  That is the Ip address and the port number so That should allow your server to connect to it.  To me it only sounds like you need to get port 5993 open.
    LVL 11

    Expert Comment

    Hi veedar :-),
    Since we haven't heard from you for a couple of days could you please give us an update on the status of this question?
    See: Thank you, turn123's friendly update request script.
    Offtopic comments about this script to please :-).
    LVL 15

    Author Comment

    I used the sync wizard on the remote side to get it listening on 5993 and then I initiated the sync from my end as before and that seemed to work.

    Thanks for your help.

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    Free Trending Threat Insights Every Day

    Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

    Suggested Solutions

    Title # Comments Views Activity
    CMDB for MSSQL business apps 2 294
    CRM & Email Software 6 112
    configuration management 2 96
    CRM, GP and SL 5 69
    Supply Chain Event Management Supply chain visibility is the ability of a company to track its products and business processes in supply chain towards building operational excellence. The goal of supply chain visibility is to improve and strength…
    Note: You must have administrative privileges in order to create/edit Roles. ( (SFDC) is a cloud-based customer relationship management (CRM) system. It is a database most commonly used by sales and marke…
    In this sixth video of the Xpdf series, we discuss and demonstrate the PDFtoPNG utility, which converts a multi-page PDF file to separate color, grayscale, or monochrome PNG files, creating one PNG file for each page in the PDF. It does this via a c…
    In this seventh video of the Xpdf series, we discuss and demonstrate the PDFfonts utility, which lists all the fonts used in a PDF file. It does this via a command line interface, making it suitable for use in programs, scripts, batch files — any pl…

    737 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    22 Experts available now in Live!

    Get 1:1 Help Now