Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

Denied MSN passport sign-in by hacker.

Posted on 2005-04-26
16
Medium Priority
?
375 Views
Last Modified: 2008-01-09
Hi. I have an MSN passport a/c and regularly visit one of their chat rooms where I foolishly revealed my e-mail address to somebody. Now some person or persons are able to prevent me signing in to my a/c  at will. I contacted MSN support, but they just tell me to change my password which doesnt resolve the problem. Any suggestions?

Thank you.
0
Comment
Question by:WEBPLODDER
  • 7
  • 7
14 Comments
 
LVL 39

Expert Comment

by:redseatechnologies
ID: 13873447
what is the error you get when you try to sign in?

if you change your password, and all your password reminders (to something TOTALLY different) then unless they have a keylogger on your machine you should be safe.

you can go to http://housecall.trendmicro.com and do a system scan for viruses or to http://beam.to/spybotsd to download spybot and do a spyware scan.


i would recommend doing the scans first, i doubt you have been targetted specifically by someone with a keylogger, but you never know.

once you are clear of viruses, change your msn details and you _should_ be all clear

-red
0
 

Author Comment

by:WEBPLODDER
ID: 13874269
Thank you for that response. I am at work right now so I haven't got my PC in front of me but I'm pretty sure the message I get is: "MSN were unable to sign you in", or something very close. In fact, I have been specifically targetted by this one person in the past since he tells me beforehand he's going to prevent me from signing in and it does indeed happen. The trouble is, as they have my e-mail address they can just pass it around and anyone who chooses to is able to shut me out.
Anyway, I will follow your advice and scan for spyware.

Much appreciated.
0
 

Author Comment

by:WEBPLODDER
ID: 13878152
I have just eliminated all spyware on my system and yet am still unable to sign into my MSN account. I assume, therefore, there must be some method by which a hacker is able to manipulate MSN's networking protocols to block my signing into my account.
0
Veeam Disaster Recovery in Microsoft Azure

Veeam PN for Microsoft Azure is a FREE solution designed to simplify and automate the setup of a DR site in Microsoft Azure using lightweight software-defined networking. It reduces the complexity of VPN deployments and is designed for businesses of ALL sizes.

 
LVL 39

Expert Comment

by:redseatechnologies
ID: 13880578
to be able to manipulate MSN would be complex - very complex.  If someone could do it, they would do a lot of damage, not just mess with you account.

it is far easier to manipulate your pc than the msn server

if you are now spyware free, get your password for msn reset and see if you keep having problems

-red
0
 

Author Comment

by:WEBPLODDER
ID: 13883490
OK. Many thanks.
0
 

Author Comment

by:WEBPLODDER
ID: 13883575
red - one final thought. Why not just set up some kind of system that continuously attempts to sign into someone's account using the incorrect password? That way a malicious person could permanently suspend an account.

Thanks.
0
 
LVL 39

Expert Comment

by:redseatechnologies
ID: 13884044
i didnt think that hotmail or msn accounts could be locked out, they would have to have some protection against this (ip address based maybe?) otherwise this would be a far more widespread problem.

don't like someone and know their hotmail email address - just keep failing signins

but i could be possible, have a look at the terms and conditions of msn.com it will have something there about security - i really doubt it locks out accounts

anyone else know?

-red
0
 

Author Comment

by:WEBPLODDER
ID: 13887051
A bit more info. When I try to change my secret Q and A using IE I get: "You have made too many unsuccessful sign-in attempts with an incorrect password for:
 
************* (My e-mail).
 
Your account is temporarily unavailable. This is a temporary delay that helps prevent someone else from guessing or obtaining your password.
 
You can:
 
   
• Wait a few moments and then try to sign in again.
• Reset your password, if you can't remember it."

This is why I'm led to think someone is constantly trying to sign-in with the wrong password thereby suspending my account.

This is not exactly what happens when I try to sign in using MSN's browser. As I said, I get: "We were not able to sign you in. There may be a problem with our service or your Internet connection. Please try again later."

It's puzzling.
 
0
 
LVL 39

Expert Comment

by:redseatechnologies
ID: 13890385
what is the possiblity of you getting a new msn account?

if someone does know it and are intentionally locking it out - it may be quite a while until they get bored

unfortunately, i dont think there is much else you can do.  besides maybe getting msn to find the guys ip and then complain to his isp - but i doubt that msn would bother, and i doubt his isp would care - even if they did it would take weeks at best.

-red
0
 

Author Comment

by:WEBPLODDER
ID: 13890528
I think you're probably right. I just resent that these people seem so untouchable, but I guess thats what I'll have to do.

Thanks for your indulgence.
0
 
LVL 39

Accepted Solution

by:
redseatechnologies earned 750 total points
ID: 13890551
it is not the best solution, by any means.  heck the best solution is to track them down and beat them to death with their modem.

but, changing your details is the quickest and most legal way to solve your problem

-red
0
 
LVL 39

Expert Comment

by:redseatechnologies
ID: 13914595
I understand you are not happy with the situation regarding MSN, but I don't understand how I deserve a C Grade

Is there some reason I am not aware of?

-red
0
 

Author Comment

by:WEBPLODDER
ID: 13915418
I'm sorry, I'm new and still a little unclear about your grading procedures. I would like to re-grade this question to a "B".

Thank you.
0
 
LVL 39

Expert Comment

by:redseatechnologies
ID: 13915575
That's ok, I didn't think you did it for any nasty reasons - the grades are slightly misleading

in school i would have probably gotten a C for the above answer

Thanks WEBPLODDER

Thanks to you too PAQ_Man
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The Need In an Active Directory enviroment, the PDC emulator provide time synchronization for the domain. This is important since Active Directory uses Kerberos for authentication.  By default, if the time difference between systems is off by more …
Many of us in IT utilize a combination of roaming profiles and folder redirection to ensure user information carries over from one workstation to another; in my environment, it was to enable virtualization without needing a separate desktop for each…
Michael from AdRem Software explains how to view the most utilized and worst performing nodes in your network, by accessing the Top Charts view in NetCrunch network monitor (https://www.adremsoft.com/). Top Charts is a view in which you can set seve…
With just a little bit of  SQL and VBA, many doors open to cool things like synchronize a list box to display data relevant to other information on a form.  If you have never written code or looked at an SQL statement before, no problem! ...  give i…

581 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question