Ctrl key locks mouse

On one of our systems, when you try to select multiple items by holding the control key while clicking on the items with the mouse, instead of selecting the multiple items, the mouse becomes disabled as long as the contrlol key is held. Releasing the key re-enables the mouse.

Any ideas?
jasimon9Asked:
Who is Participating?
 
AuriclusCommented:
To follow up on Tmj883's comments, perhaps you should go to the Device Manager and find both the mouse and keyboard and right-click on each of them and then select "remove" (or "uninstall" depending on your OS).  Reboot the computer the the mouse and keyboard will be automatically detected and reinstalled.

Is this a standard keyboard without special function keys?  If it has special function keys and requires a driver to use them, try using the keyboard without installing the extra drivers to see if that fixes it.  If you need the extra function keys, then look for an updated driver for the keyboard on the manufactuer's website.

The same goes for the mouse as if it requires additional drivers, wait and test it before installing them and if you require them, get an updated version from the website.

Good luck.

Auriclus
0
 
tmj883Commented:
Use Device Manager>Mouse...reset mouse and pointer options to default settings...
could be a funky keyboard, try an alternate. T
0
 
jasimon9Author Commented:
When you say "mouse and pointer options", it sounds more like you mean "use the control panel applet" than "device manager," eh?
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

 
jasimon9Author Commented:
There are no special function keys. Both keyboard and mouse are standard.

However, interestingly, there are two identical pc's at that site, but only one is having the problem.

Do you think reinstalling the mouse and keyboard drivers is still a useful approach?
0
 
AuriclusCommented:
Yes, you should remove them in the device manager and then reboot.  It certainly won't hurt anything and will give you a step to try in troubleshooting this unusual problem.

Auriclus
0
 
jasimon9Author Commented:
Ok. I am remote from the site and can do this process remotely. However, I am wondiering if the driver reintallation will require a CD. If so, I will have to coordinate with onsite people.

Please advise--it would be nice to just take care of it by removing the devices and rebooting.
0
 
AuriclusCommented:
Hello,

No, the mouse driver and keyboard driver are integrated into the OS, so you won't need the CD after you remove them.  Windows will automatically reinstall these without prompting you.

Auriclus
0
 
jasimon9Author Commented:
Removed both the keyboard and mouse devices, rebooted, rebooted again (to finish installing the new devices) and the problem is fixed. Points to Auriclus.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.