What is 0zbb9e.exe?

Good Morning to you Auriclus,

Spyware is unlikely because it was throwing it after a fresh install.

This is an Acer travelmate with xp pro.  It is running trendmicro av and is up to date with service packs.  All the acer travelmates seem to throw them (I have set up a couple).  It also occassionally throws a whdcf1.exe error.

I will try the spyware install..  Thank you

~David

If it threw it up after a fresh install, that likely points to a hardware error or a driver which Windows XP does not like.

I assume you installed the motherboard drivers, video drivers and any other onboard device drivers right after the install and there are no hardware problems (yellow exclaimation marks) showing in the device manager?

Did the error pop up immediately after the computer was newly booted after the install and prior to the motherboard drivers being installed or did it only appear after the system was updated with the motherboard and video drivers?

You might want to look on the Acer site to see if there are more recent versions of the drivers available.

As well, you can consider a BIOS update if the computer is a more than three years old.

Auriclus

Thank you Jonybrv, I can't run the tests right here because the user is remote.  I am going to split the points with the Lion Share for Auriclus because he was first and provided the most ideas.

I will keep you both uptodate on the resolution.  I appreciate your help.

~David

Thanks. Looking forward.