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Unable to Rebuild the Offline Address Book - Exchange 2003

Posted on 2005-04-27
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Last Modified: 2012-06-21
I am currently having problems generating the offline address book for my entire orginazation. The offline address book did work at one time but have also had problems with this in the past. Creating a new offline address book has resolved the problem in the past but has ceased to work. Outlook clients receive the following message when trying to download the offline address book:

11:28:02 Synchronizer Version 11.0.6352
11:28:02 Synchronizing Mailbox 'Frizie, Brandon'
11:28:02 Done
11:28:02 Microsoft Exchange offline address book
11:28:02       0X8004010F

This is the event errors that appear when trying to rebuild the new offline address book:
note - I removed the server names for this post

Event Type:      Error
Event Source:      MSExchangeSA
Event Category:      OAL Generator
Event ID:      9339
Date:            4/27/2005
Time:            10:07:24 AM
User:            N/A
Computer:      (servername)
Description:
Active Directory (domain controller) returned error 8004010e while generating the offline address list for '\Global Address List'.  The last recipient returned by the Active Directory was '# (distribution list)'.  This offline address list will not be generated.
- Verso Address Book


Event Type:      Error
Event Source:      MSExchangeSA
Event Category:      OAL Generator
Event ID:      9330
Date:            4/27/2005
Time:            10:07:24 AM
User:            N/A
Computer:      (mail server name)
Description:
OALGen encountered error 8004010e (internal ID 5000f5f) accessing Active Directory (domain controller) for '\Global Address List'.
- Address Book


Event Type:      Error
Event Source:      MSExchangeSA
Event Category:      OAL Generator
Event ID:      9126
Date:            4/27/2005
Time:            10:07:24 AM
User:            N/A
Computer:      (mail server name)
Description:
OALGen encountered error 8004010e while calculating the offline address list for address list '\Global Address List'.  This offline address list will not be available for client download.  
- Address Book



I have searched through Experts Exchange and Microsoft to find a solution. I have created a new off line address book and tried to rebuild it and this generates the same error. I have checked replication for OAB v2 and OAB v3 and they are replicated to the same public store.

Microsoft suggests that error 8004010e means CdoE_NOT_ENOUGH_RESOURCES.

Any Ideas?
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Question by:versotech
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11 Comments
 
LVL 104

Expert Comment

by:Sembee
ID: 13879737
Its struggling to connect to the domain controller.
Has the server been rebooted recently?
Anything changed in the domain configuration recently?

I presume that you have seen and checked the usual cause for offline address book errors - that there is at least one server listed in the replica tab for the offline address books in System Folders.

Simon.
Exchange MVP.
0
 

Author Comment

by:versotech
ID: 13885574
The mail server has been rebooted recently. I have tried the normal offline address book solutions such as creating a new address book and verifying replication. I believe this to be a domain controller issue as well. I also tried placing another address book onto another mail server within one of our child domains and experience the same results.
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LVL 104

Expert Comment

by:Sembee
ID: 13888894
Try switching the GC/DC that Recipient Update Service is pointing at to another one.
Make sure that your DNS settings are pointing at internal AD DCs ONLY.

Simon.
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Author Comment

by:versotech
ID: 13890150
I have 2 Offline address books currently setup on 2 seperate mail servers. Both exchange servers report to a different GC and both experience the same problem when trying to rebuild the OAB.
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LVL 104

Expert Comment

by:Sembee
ID: 13901064
Are the same event logs being generated on each server that RUS is pointing to?

Simon.
0
 

Author Comment

by:versotech
ID: 13908695
The same errors are generated on both Mail servers.
0
 
LVL 104

Expert Comment

by:Sembee
ID: 13921703
Resources could be anything.

Diskspace, RAM, processor etc.

That error code is also a MAPI error. It may indicate an issue with MAPI. Have you installed Outlook on to your Exchange Servers or anything like that? (if you haven't - then don't).

Simon.
0
 

Author Comment

by:versotech
ID: 13922142
This problem is now resolved.

I finally broke down and called Microsoft. I don't believe I could have resolved it otherwise.

Microsoft issued a offline address book utility that reported all the errors that occure during the creation of the OAB. The utility reported that it could not find several attributes for a user object.

We had demoted three child domains back in febuary and when we did this, it left behind some attributes within the parent domain.

The most common one that I found was in the properties of a user within the our Domain, under the organization tab there is a manager field that you can assign to a user. The manager object that was assigned to the user was in one of the child domains that were demoted. Because the manager object is no longer within our domain, the offline address book could not find it and would fail.

We used ADSI edit to locate these entries, but you can open the properties of a user object in active directory, click on the orginization tab and clear the manager field to resolve this problem.

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LVL 104

Accepted Solution

by:
Sembee earned 1500 total points
ID: 13930563
The problem is more complex than it first seemed.

I would suggest that you post in the support TA for the points to be refunded. However don't ask for the question to be deleted as it may help other people who view the question in the future.

Simon.
0
 

Expert Comment

by:iceborg_ajs
ID: 14202213
Hi,

We are also suffering from this same problem.

How can this issue be resolved? We have been using a script to take information from an oracle database and write it into Active Directory.

Where can I get this Offline Address Book Utility you talk about?

Thanks

Andrew
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LVL 104

Expert Comment

by:Sembee
ID: 15584158
Just going through some of the old outstanding questions as it is quiet...

Has this problem been resolved?
If you need clarification on any part of the responses above, please post back.

Otherwise you need to close the question by awarding points, or posting in the Support Topic Area (top right corner) with a link to this question asking for the moderators to close the question for you without awarding points.

Simon.
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