sharing email accounts
Posted on 2005-04-27
A client has asked me to implement a rather unusual email configuration .. after spending some
time today on same, I thought I'd see if anyone else had come across this idea. The client has two
companies and three distinct email domains between them. He tends to delegate his email between
three assistants (lucky!), and wants to be able to collect email from various addresses in a single
account (ie: firstname.lastname@example.org and email@example.com are collected in firstname.lastname@example.org). Then, he wants
his assistants to be able to view these emails (in the one queue), and respond to them as needs be.
Finally, if they respond to a particular email, he wants the original incoming email address to appear
as the 'from' address -- if someone emails email@example.com, he wants the FROM to appear that way.
In addition, the users in question may have their own personal accounts. This seems particularly difficult.
I've installed an SBS 2003 network for him, and everything else is running well, but this has me
stumped. Is he looking for too much, or is this possible via Exchange? I thought a public email folder
might be the way forward, but have had no joy so far .. any ideas gratefully appreciated.